Therapist

Watergate Bay Hotel; Newquay; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free surf lessons

Team discounts on treatments

Special rates for you and your family

Job summary

We’re looking for a Therapist to join our Swim Club team at Watergate Bay Hotel. You’ll be an excellent communicator with experience in a professional treatment environment, a collaborative mindset, and a passion for promoting work-life balance and the Watergate Bay Hotel brand.

Located within Swim Club, our Therapists deliver high-quality treatments with sustainably sourced, natural and ethical products, whilst creating a warm and attentive experience for every guest.

Qualifications

• NVQ Level 3 in Beauty Therapy or equivalent qualification.
• Excellent communication and guest-service mindset.
• Ability to manage own workload in a busy environment.

Responsibilities

• Provide a broad range of beauty treatments including massages, facials, manicures, pedicures.
• Deliver treatments to Swim Club standards with high quality and care.
• Manage bookings effectively and maintain a clean, safe treatment area.

Skills

Excellent communicator

Team player

Organised

Education

NVQ Level 3 in Beauty Therapy

Job description

Therapist | Watergate Bay Hotel – Swim Club

This full-time position comes with a range of fantastic team benefits, including free surf lessons and paid volunteering days.

We’rehere to share the joy of Watergate Bay for everyone, now and for the future.

That means doing everything we can to make sure our team, guests and planet stay happy through the moments we create and the impact we have.

Through proper hospitality, activerelaxationand thoughtful experiences, we create the time and space for guests and teams to feel their best. Everything we do is rooted in warmth,confidenceand care — with sustainability and community firmly at our heart.

Our Therapistrole

We’re looking for a Therapist to join our Swim Club team at Watergate Bay Hotel.

You’ll be an excellent communicator with experience in a professional treatment environment, a collaborative mindset, and a passion for promoting work-life balance and the Watergate Bay Hotel brand.

Located within Swim Club, our Therapistsdeliverhigh-qualitytreatments with sustainably sourced,naturaland ethical products, whilst creating a warm and attentive experience for every guest.

Whatyou’llbe responsible for

You’ll provide a broad range of beauty treatments, including:

• A variety of massages (maximum of four hours per day).
• Facials, manicures, pedicures and other treatments as required.

You’llalso:

• Deliver a range of beauty treatments to the standards set by the Swim Club Manager, within the required timeframes, including:
• Discussing our treatment list with guests, giving professional advice where needed.
• Ensuring all guest feedback is passed on to our Swim Club manager.
• Helping to ensure a safe environment for both staff and guests and adhering to the hotel’s health and safety policy and procedures.
• Keeping treatment rooms clean and tidy, to the required standards,always.
• Ensuring all utensils and equipment are sterilised after every treatment.
• Managing bookings effectively to ensure that any changes areconsidered, meeting the preferences of our guests.

We’relooking for someone who:

• Loves helping people feel their best and creating memorable guest experiences
• Is warm, welcoming and an excellent communicator
• Holds an NVQ Level 3 in Beauty Therapy or an equivalent qualification (such as BTEC or ITEC Level 3)
• Takes pride in delivering high standards with care and attention to detail
• Is organised, reliable and enjoys working in a busy environment
• Can confidently manage their own workload while working closely with the wider team
• Brings professionalism, discretion and integrity to everything they do

Additionalqualifications in hot stone massage, reflexology, pregnancy massage, oncologymassageor other holistic therapies are desirable but not essential.

Why us?

Watergate Bay is a place for connection, for freedom, for everyone. Join the team andyou’llbe working on the shoreline of the Atlantic, where the ocean and its draw is a daily inspiration.

Every decision we make, every moment we create, is rooted in warmth, confidence, and care. We champion practices that protect our environment, support our people, andleave a positive mark for the future. Sustainabilityisn’tjust an ambition—it’sat the heart of everything we do.

What we can offer in return

• A relaxed, professional place to work in a beautiful location – at one of the UK’s most striking beaches
• Team discounts on treatments in Swim Club
• A welcoming team, eager to support and encourage each other
• Excellent career prospects in an ever-expanding organisation
• Special rates for you and your friends and family to stay at the hotel
• Discounts for you and your friends and family at:Zacry’s, The Beach Hut, and Living Space Restaurants
• Team discounts at Cubs coffeeshops
• Team discounts at Shop on the Beach and other partner businesses
• Free surf lessons,surfboardsand wetsuits hire fromWavehunters
• Team social events throughout the year
• Teamassistancescheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

Our commitment to our team is reflected in our exceptional working environment – one that promotes work-life balance, professional development, and a positive culture where everyone is heard and supported, always.

Working at Watergate Bay Hotelisn’tjust a job —it’sa chance to help create something that really matters. Now and for generations to come.