Theatre Steward

Parkwood Leisure; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a leading company as a Theatre Steward, where you'll create unforgettable theatre experiences. This dynamic role involves providing excellent customer service, assisting with ticketing, and ensuring a welcoming environment for all visitors. Ideal candidates will have a positive attitude and experience in retail or hospitality.

Qualifications

• Retail and customer service experience required.
• Bar experience is a strong advantage.
• Food preparation experience (if applicable).

Responsibilities

• Provide excellent and friendly customer service in a busy theatre setting.
• Assist with ticket collection, food service, and maintaining cleanliness.
• Perform ushering duties and ensure safety during events.

Skills

Customer Service

Communication

Teamwork

Job description

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Do you have what it takes to make theatre nights truly unforgettable? We're looking for energetic, customer-focused individuals who love creating memorable experiences. You'll be part of an enthusiastic team, handling tasks from selling programmes to serving drinks, with each day offering new challenges.

The busiest times are just before shows and during intervals, where you'll assist audiences and ensure they have a fantastic time. During quieter periods, you'll help with restocking, tidying up, and exploring new ways to boost sales. There are plenty of training and learning opportunities, making this a dynamic role full of variety and exciting challenges.

Job Description

• Provide excellent and friendly customer service in a busy theatre setting, ensuring customers have a positive experience. Work efficiently under pressure in a fast-paced environment while maintaining a warm and welcoming demeanor.
• Work in all Front of House areas, including bars, restaurants, merchandise, ice cream sales, functions, hospitality, ticket checks, basic box office duties, and general stewarding.

Primary Objectives

• Maintain a comfortable and welcoming environment for all customers.
• Deliver excellent customer service to all venue users.
• Assist with the smooth running of performances and functions.
• Ensure a safe and clean environment for visitors.
• Proactively sell and prepare products as required.

Shifts

• Serve drinks, sell programmes, merchandise, and ice creams, and reconcile income while ensuring stock and cash security.
• Assist in the Box Office with ticket collection and printing.
• Serve meals and snacks, and prepare food (where applicable).
• Handle payments using EPOS systems or cash, adhering to licensing policies.
• Upsell products and be knowledgeable about venue facilities and performances.
• Restock sales points during performances.
• Maintain safety and cleanliness standards, including emergency procedures and general stewarding for events.
• Perform ushering duties, including welcoming visitors, ticket checking, seating, and monitoring audiences.
• Assist with emergency evacuations and other safety procedures.
• Perform cleaning duties and ensure all areas are tidy and compliant with health and safety policies.
• Undertake any other duties as required by management.

The Candidate

Experience

• Retail and customer service experience.
• Bar experience is a strong advantage.
• Food preparation experience (if applicable).

Personal Qualities

• Positive attitude towards customer service.
• Excellent communication skills.
• Friendly, approachable, and considerate temperament.
• Ability to work as part of a team and independently.

Shift Information

• Shifts vary based on events, typically starting between 12:30 PM and 7:00 PM, lasting around 3.5 to 4.5 hours.
• Evening shifts usually end between 9:30 PM and 11:00 PM.
• Flexibility for travel needs can be discussed.
• Schedules may change based on theatre programming and events.

We are proud to be Equal Opportunity Employers committed to inclusion and diversity.