Theatre Marketing & Admin Assistant - Scheduling & Tickets

Arts Council England; United Kingdom; Remote; GBP 21,000 - 32,000; Full time

Job summary

Arts Council England is seeking a Marketing & Administration Assistant to join the Phoenix venue team. The role offers varied work across administration, marketing, customer service, and venue scheduling, with opportunities to contribute to reporting and event management.

The successful candidate will be highly organised, with strong customer service skills and an interest in arts and culture. The role suits someone comfortable with Office tools and basic design tasks.

Qualifications

• Highly organised with good attention to detail and the ability to manage multiple tasks and deadlines.
• Friendly and approachable with excellent customer service and communication skills.
• Creative with an interest in marketing, design and promoting arts and cultural activity.
• Comfortable using computers and a range of digital systems.
• Confident using Microsoft Office/Google Workspace, particularly Word, Excel and email.
• Able to create and edit basic marketing artwork and print materials; Canva/Adobe CS would be an advantage.

Responsibilities

• Prepare and distribute regular ticket sales and box office reports to relevant team members and visiting companies.
• Assist with maintaining accurate event, ticketing and customer information.
• Support general administrative tasks across the organisation.
• Help gather information and complete Arts Council England and other funding/reporting surveys and returns.
• Assist with maintaining records, databases, spreadsheets and other internal documents.
• Provide general administrative support to the Phoenix team as required.
• Liaise with colleagues, hirers, community groups and visiting companies regarding room bookings and requirements.
• Help coordinate room setups and communicate relevant information to the wider team.

Skills

Organised

Attention to detail

Customer service

Marketing interest

Digital literacy

MS Office/Google Workspace

Canva/Adobe design

Tools

MS Office

Google Workspace

Canva

Adobe Creative Suite

Job description

Arts Council England is seeking a Marketing & Administration Assistant to join the Phoenix venue team. The role offers varied work across administration, marketing, customer service, and venue scheduling, with opportunities to contribute to reporting and event management.

The successful candidate will be highly organised, with strong customer service skills and an interest in arts and culture. The role suits someone comfortable with Office tools and basic design tasks.