The Phoenix Theatre & Arts Centre

Arts Council England; United Kingdom; Remote; GBP 21,000 - 32,000; Full time

Job summary

Arts Council England is seeking a Marketing & Administration Assistant to join the Phoenix venue team. The role offers varied work across administration, marketing, customer service, and venue scheduling, with opportunities to contribute to reporting and event management.

The successful candidate will be highly organised, with strong customer service skills and an interest in arts and culture. The role suits someone comfortable with Office tools and basic design tasks.

Qualifications

• Highly organised with good attention to detail and the ability to manage multiple tasks and deadlines.
• Friendly and approachable with excellent customer service and communication skills.
• Creative with an interest in marketing, design and promoting arts and cultural activity.
• Comfortable using computers and a range of digital systems.
• Confident using Microsoft Office/Google Workspace, particularly Word, Excel and email.
• Able to create and edit basic marketing artwork and print materials; Canva/Adobe CS would be an advantage.

Responsibilities

• Prepare and distribute regular ticket sales and box office reports to relevant team members and visiting companies.
• Assist with maintaining accurate event, ticketing and customer information.
• Support general administrative tasks across the organisation.
• Help gather information and complete Arts Council England and other funding/reporting surveys and returns.
• Assist with maintaining records, databases, spreadsheets and other internal documents.
• Provide general administrative support to the Phoenix team as required.
• Liaise with colleagues, hirers, community groups and visiting companies regarding room bookings and requirements.
• Help coordinate room setups and communicate relevant information to the wider team.

Skills

Organised

Attention to detail

Customer service

Marketing interest

Digital literacy

MS Office/Google Workspace

Canva/Adobe design

Tools

MS Office

Google Workspace

Canva

Adobe Creative Suite

Job description

Thu, 15 Oct 2026 published - Thu, 15 Oct 2026

Job Summary

We are looking for an organised, enthusiastic and creative Marketing & Administration Assistant to join our small team and help support the smooth day-to-day running of the venue.

Job Description

We are looking for an organised, enthusiastic and creative Marketing & Administration Assistant to join our small team and help support the smooth day-to-day running of the venue.
This is a varied role, ideal for someone who enjoys working across different areas and is happy to get stuck in wherever needed. You will work closely with the wider Phoenix team, supporting administration, marketing, customer service, venue scheduling and reporting.

Job Requirements

• Key Responsibilities
• Administration & Reporting
• Prepare and distribute regular ticket sales and box office reports to relevant members of the team and visiting companies.
• Assist with maintaining accurate event, ticketing and customer information.
• Support general administrative tasks across the organisation.
• Help gather information and complete Arts Council England and other funding/reporting surveys and returns.
• Assist with maintaining records, databases, spreadsheets and other internal documents.
• Provide general administrative support to the Phoenix team as required.
• Room & Venue Scheduling
• Assist with managing and maintaining the Phoenix room and venue schedule, ensuring spaces are correctly allocated, tidy and information is kept up to date.
• Liaise with colleagues, hirers, community groups and visiting companies regarding room bookings and requirements.
• Help coordinate room setups and communicate relevant information to the wider team.
• Identify and flag any sched

Job Responsibilities

• Skills & Experience
• We are looking for someone who is:
• Highly organised, with good attention to detail and the ability to manage multiple tasks and deadlines.
• Friendly and approachable, with excellent customer service and communication skills.
• Creative, with an interest in marketing, design and promoting arts and cultural activity.
• Comfortable using computers and a range of digital systems.
• Confident using Microsoft Office/Google Workspace, particularly Word, Excel and email.
• Able to create and edit basic marketing artwork and print materials. Experience with Canva, Adobe Creative Suite or similar design software would be an advantage.
• Confident communicating with a wide range of people, including customers, artists, community groups, hirers and colleagues.
• Comfortable working independently while also being a strong team player.
• Able to prioritise work and remain calm and organised when things get busy.
• Flexible and willing to take on a variety of tasks.
• Intereste

Job Overview

• Job Title: Marketing & Administration Assistant
• Artform: Theatre
• Role: Marketing & Digital
• Contract: Permanent
• Location: South East