The Range | Duty Manager

Kingfisher Shopping Centre; Redditch; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Ongoing training and development opportunities

Staff discounts

Opportunities for career progression

Job summary

Kingfisher Shopping Centre in Redditch is seeking a proactive Duty Manager to support day-to-day operations. In this role, you will ensure excellent customer service, motivate team members, and maintain store standards. Ideal candidates should have prior supervisory experience in retail or hospitality and excellent communication skills.

If you're a natural leader who thrives in a busy environment, we encourage you to apply for this full-time position that offers ongoing training, career progression, and a supportive working environment.

Qualifications

• Previous experience in a supervisory or leadership role within retail, hospitality, or a customer-facing environment.
• Strong communication and organizational skills.
• Positive attitude and strong work ethic.

Responsibilities

• Support the management team with daily store operations.
• Supervise and motivate team members during shifts.
• Deliver outstanding customer service and resolve queries.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem-solving

Job description

Location: Kingfisher Shopping Centre, Redditch
Position: Duty Manager
Hours: Full Time

We are looking for a proactive and customer-focused Duty Manager to join our team.

As Duty Manager, you will be responsible for supporting the day‑to‑day operation of the store, ensuring excellent customer service standards are maintained and helping to lead and motivate the team to achieve business objectives.

Key Responsibilities

• Supporting the management team with the daily running of the store
• Supervising and motivating team members during shifts
• Delivering outstanding customer service and resolving customer queries
• Ensuring the store is well‑presented, stocked and operating efficiently
• Assisting with staff training and development
• Monitoring sales performance and helping to achieve store targets
• Managing cash handling and till procedures
• Opening and closing the store when required
• Maintaining health and safety standards throughout the store

What We're Looking For

• Previous experience in a supervisory or leadership role within retail, hospitality or a customer‑facing environment
• Strong communication and organisational skills
• Ability to lead by example and inspire colleagues
• A positive, can‑do attitude and strong work ethic
• Excellent problem‑solving and decision‑making abilities
• Flexibility to work a variety of shifts, including weekends and bank holidays

What You'll Receive

• Ongoing training and development opportunities
• Staff discounts and company benefits
• Opportunities for career progression
• A supportive and fast‑paced working environment

If you're a natural leader who thrives in a busy environment and enjoys delivering excellent customer experiences, we'd love to hear from you.

To apply, please visit the store for more information or apply through the company's careers website.