The Marcus, Tapestry Collection by Hilton - Housekeeping Supervisor

Andras House Ltd; Portrush; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Discounted hotel rates

Health care plan

Enhanced pension scheme

Enhanced maternity/paternity pay

Cycle to work

Employee events

Job summary

The Marcus, Tapestry Collection by Hilton in Portrush is seeking a Housekeeping Supervisor to lead our housekeeping team. You will train and supervise staff to deliver high cleanliness standards and guest satisfaction, while managing inventory and stock control.

This role operates on a 24-hour per week schedule and supports department goals. We value an enthusiastic leader who communicates clearly, follows brand standards, and contributes to a safe, welcoming hotel environment.

Qualifications

• Experience supervising housekeeping staff.
• Strong attention to detail and standards.
• Good time management and flexibility with hours.
• Clear spoken and written English.
• Ability to follow instructions and achieve targets.

Responsibilities

• Lead and supervise housekeeping staff on a floor or area.
• Ensure rooms and public areas meet cleanliness standards.
• Monitor stock, cleaning supplies, and laundry inventory.
• Coordinate with Front Office for guest check-ins/departures.
• Maintain safety practices and handle health and safety compliance.
• Support Head of Department in their absence.

Skills

Housekeeping supervision

Staff training

Time management

Attention to detail

English communication

Job description

The Marcus, Tapestry Collection by Hilton - Housekeeping Supervisor

About us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

As a Housekeeping Supervisor – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done. You will be responsible for leading, training and supervising housekeepers in the hotel’s effort to deliver outstanding guest service and financial profitability.

Hours: 24 per week

What we offer

· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends

· Health Care Cash Plan

· Diamond membership of Kingsbridge Hospital Group

· Enhanced Pension Scheme

· Enhanced Maternity Pay

· Enhanced Paternity Pay

· Cycle to work

· Recruit a friend scheme

· Employee Appreciation and Social Events

· Employee of the Month Award

· £20 for completion of FLOW training

· Increased Annual leave with service

· Discount at Bodyscape – Employee rate and family and friend rate

· Cyrospa discount rate at Bodyscape

· Discount at Puregym

· Communication and advice on Health and Wellbeing

· Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group

· Work for globally renowned Hotel Brands

· Reward Club Incentive Scheme

· Hotel Incentive scheme

· Employee Assistance Programme (EAP) & Wellbeing App

· Perks & Discounts – access to perks and discounts on travels, shopping and much more

About the role

Your day to day

• The Housekeeping Supervisor is responsible for ensuring all housekeeping areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements

• Lead, train and supervise housekeeping staff on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards

• Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives

• Have full awareness of Tapestry Collection by Hilton brand standards and your role as Supervisor in ensuring the housekeeping team follow through on these standards daily

• Assess inventory of, assign for cleaning and inspect rooms

• Verify and report status and/or discrepancies of rooms

• Manage the stock control of all cleaning products, chemicals, and laundry

• Monitor lost and found property, stockrooms and trollies and designated inventories

• Assisting with the development of a proactive relationship with the Front Office and ensuring that all rooms are cleaned in conjunction with guests’ check-in / departures

• Perform housekeeper duties as needed

• Maintaining consistently high standards of cleanliness and ensuring staff are all polite, courteous and look after guests needs

• Awareness of guest satisfaction scores and the measure put in place to meet department quality targets and objectives

• Assist in performance evaluation of housekeeping staff as needed

• Respond to special guest requests in a timely, friendly and efficient manner

• Health and Safety management – comply with company procedures and Safety Risk Audits

• Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.

How do I deliver this?

Our success is the result of staying true to our Vision, Mission, and Values. Specifically, we live these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.

About the company

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.

Required Criteria

• • 1 Experience within a Housekeeping Supervisor role
• • Proven experience of supervising others
• • High standards of Attention to Detail
• • Strong Time Management skills and flexible with regards to working hours
• • Ability to communicate and follow instruction
• • Must have a clear understanding of speaking and understanding English

Desired Criteria

• • Previous experience in the hospitality industry