Testing Manager

QBE Insurance Group; City Of London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

30 days holiday a year

Flexible working

Pension – employer contributions

Private medical insurance

Family friendly policies

Short term remote work abroad

Cycle-to-Work

Job summary

QBE Insurance Group in London seeks a Testing Lead to oversee third-party application testing and ensure SLAs are met. You will shape strategy, coordinate vendor delivery, and drive testing quality across outsourcing partners.

In this role, you will build relationships with stakeholders, promote compliant testing practices, and lead the establishment of a global-standard testing framework aligned with business needs.

Qualifications

• Extensive experience with testing methodologies and tools.
• Some experience leading testing teams.
• Ability to take ownership of a function and drive outcomes.

Responsibilities

• Transition testing processes to third-party vendors with transfer plans.
• Coordinate outsourced testing services delivery per business requirements.
• Manage third-party testing ops; review vendor strategies and training.
• Ensure SLA achievement by documenting results and evaluating quality.
• Audit outsourced testing processes and identify risks.
• Utilize testing tools to maximize QA benefits (functional, performance, automation).
• Monitor QA activities, results, and defects; perform root cause analysis.
• Develop testing framework aligned with global standards.
• Publish standards for test and code quality; oversee Test Automation.
• Identify risks and advise stakeholders; mitigate delivery risks.

Skills

Testing methodologies

Leadership

Tools

Tosca

Selenium

Postman

LoadRunner

JMeter

Playwright

Python

Jira

PowerBI

Dynatrace

Sumologic

Job description

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to oversee the implementation and delivery of third-party application testing, by contributing to strategic vision, prioritizing service management strategies, building relationships with vendors and key stakeholders, and ensuring compliance and effectiveness of testing functions to meet service level agreements.

Testing Manager

• London

• Permanent, full time(hybrid)

The opportunity

QBE Europe is currently recruiting a Testing Lead to join our Technology & Transformation function in our London office. The purpose of this role is to oversee the implementation and delivery of third-party application testing, by contributing to strategic vision, prioritizing service management strategies, building relationships with vendors and key stakeholders, and ensuring compliance and effectiveness of testing functions to meet service level agreements.

About QBE

At QBE, we get to the heart of what matters for our customers.And we do it all with a human touch.

We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world?Aspart of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.

Your new role

• Support the transition of testing processes to third-party vendors by developing efficient transfer plans within assigned areas.

• Coordinate and schedule delivery of outsourced testing services within the area of responsibility by researching business requirements.

• Manage third-party testing operations within assigned areas by reviewing vendor strategies, coordinating training, and communicating with leadership.

• Ensure vendor achievement of service level agreements by reviewing and documenting testing results and evaluating third-party operations for quality and adherence to schedule and budget requirements.

• Guide compliance of outsourced testing processes by conducting regular audits, communicating policies, identifying risks, and escalating issues as required.

• Ensure proper usage of available tools to maximise QA benefits, including testing tools for functional, performance, and automation.

• Monitor all QA activities, test results, and leaked defects, conduct root cause analysis, and identify areas for improvement.

• Develop an effective testing framework aligned with global standards to drive outsourcing objectives, efficiencies, and cost-effectiveness.

• Publish standards for test & code quality practices, maintain oversight of Test Automation and QA Engineering, and support alignment of services with business needs.

• Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and timeframes

Having the right to work in the UK is a requirement for this role.QBE may consider sponsorship at its discretion.

About you

Necessary Work Experience includes:

• Extensive experience using testing methodologies and tools.

• Some experience leading testing teams.

• Thrives on taking ownership of a function and being proactive.

Preferred Work Experience includes:

• Experience of using any of the following an advantage:

  • Tosca

  • Selenium

  • Postman

  • LoadRunner

  • JMeter

  • Playwright

  • Python

  • Jira

  • PowerBI

  • Dynatrace

  • Sumologic

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.

• Flexible working-balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

• Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

• Private medical insurance– we fund fully comprehensive private medical cover for you and all the family.

• Family friendly policies– we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

• Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.

• Sustainable investing- we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbonfootprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.

• Cycle-to-Work– benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To learn more about benefits of working with us, click Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• General Insurer of the Year 2026 at the British Insurance Awards

• Insurance Post British Insurance Awards 2025:
  Winner: Commercial Lines Insurer of the Year,
  Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance

• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

• UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

• Working Dads Employer Awards 2023 Winner: Parental Policies Award

• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

To learn more about our achievements, click here

Skills:

Appium, Communication, Critical Thinking, Customer Service, Information Technology Applications, Intentional collaboration, Managing performance, Mentorship, Negotiation, Process Improvements, Risk Management, Stakeholder Management, Testing Strategies, Test Management, Test Planning

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.