Operations Analyst

QBE European Operations plc.; Greater London; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

30 days holiday a year with option to

Pension – employer contributions of 10

Private medical insurance

Short term remote work abroad

Job summary

QBE European Operations plc. is seeking an Operations Analyst to support the Mid Corp leadership team by driving continuous improvement, optimizing key business systems, and delivering robust operational reporting.

The role emphasizes collaboration with stakeholders across functions and delivering practical, data-driven solutions. The ideal candidate will improve processes, manage KPIs, and ensure data integrity while providing excellent customer service and guidance to users across teams.

Qualifications

• Experience in insurance or financial services is preferred.
• Ability to interpret and analyse numerical data.
• Strong collaboration with multiple business units and stakeholders.
• Proactive problem-solving and process improvement mindset.

Responsibilities

• Develop consistent processes by collaborating with various business units and shared service areas, assisting with current state evaluation, needs analysis and recommending opportunities for continuous improvement across various functions.
• Act as a consultant to internal stakeholders on metrics, KPIs, reporting and downstream impacts.
• Improve team systems and communication tools to ensure data integrity and self-service access.
• Build and maintain relationships with stakeholders by providing excellent service and sharing knowledge.
• Gather feedback from end users, document processes and oversee system upgrades to track effectiveness.
• Provide exceptional customer service and support to maximise value and usability.
• Serve as the department subject matter expert on policies and procedures when managers are unavailable.
• Assist with gathering enhancement requirements, field questions from developers, test and document changes.
• Contribute to operational team plans to address key issues.

Skills

Communication

Complaint Management

Critical Thinking

Data Entry

Intentional collaboration

Managing performance

Microsoft Applications

Operational Efficiency

Operations Management

Process Improvements

Professional Development

Report Writing

Risk Management

Stakeholder Management

Workload Management

Tools

Microsoft Office 365

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

The purpose of this role is to provide operational support for the 'Mid Corp' leadership team. Partner and collaborate with key stakeholders in the planning and implementation of strategic initiatives. Support operational reporting across department including development and population of scorecards.

The Opportunity

We have an opportunity for an Operations Analyst who is a proactive problem-solver, enjoys improving processes and enhancing systems. You'll act as a trusted advisor, driving continuous improvement initiatives, supporting key business systems, analysing performance metrics and helping teams work more efficiently.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Having the right to work in the UK is a requirement for this role.QBE may consider sponsorship at its discretion.

Your new role

• Develop consistent processes by collaborating with various business units and shared service areas, assisting with current state evaluation, needs analysis and recommending opportunities for continuous improvement across various functions.


• Act as a consultant to key internal stakeholders on various matters such as metrics, key performance indicators (KPIs), reporting and issues/impacts downstream.


• Improve team systems and communication tools to ensure ease of use, data integrity and seamless self-service access.


• Build and maintain strong relationships with key stakeholders by providing exceptional customer service, sharing knowledge and expertise, promoting organisational growth and guiding on best practices.


• Proactively gather feedback from end users, document processes and oversee system upgrades to monitor effectiveness and achievement of key stakeholder initiatives.


• Provide exceptional customer service and support to the users to maximise value and usability.


• Point of contact for key systems; responsible for user acceptance testing, validating systems ongoing functionality, troubleshooting, problem solving and formulating solutions for basic to complex issues.


• Assist with gathering enhancement requirements, fielding questions by developers, testing and documenting changes.


• Address questions when managers are unavailable as a department subject matter expert regarding policies and procedures.


• Contribute to the preparation and implementation of operational team plans to ensure key issues are considered.

About You

• Relevant Insurance Industry experience


• Methodical, logical and rational approach to problem solving.


• Comfortable with interpreting and producing numerical data.


• Knowledge of Microsoft Office 365 including Excel, Word and PowerPoint


• Interest or involvement in Artificial Intelligence and development of agentic AI.


• High attention to detail with the ability to work quickly and accurately.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.


• Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.


• Private medical insurance– we fund fully comprehensive private medical cover for you and all the family.


• Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.

Awards & Recognition

• General Insurer of the Year 2026 at the British Insurance Awards


• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance


• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year


• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer


• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

Skills:

Communication, Complaint Management, Critical Thinking, Data Entry, Intentional collaboration, Managing performance, Microsoft Applications, Operational Efficiency, Operations Management, Process Improvements, Professional Development, Report Writing, Risk Management, Stakeholder Management, Workload Management

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.