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Serco; Birmingham; On-site; GBP 21,061 - 25,742; Full time

Benefits offered by this job

20 days holidays plus bank holidays

Pension up to 6%

Performance-based bonus

Company car or cash alternative

Private medical insurance

Training and development opportunities

Employee Assistance Programme

Discounts across 1,000 retailers

Paid volunteering day

Job summary

A leading service provider is seeking a Prisoner Custody Officer in Brighton to ensure the safety and well-being of detainees during court proceedings. The role includes supervising individuals, maintaining order, and reporting any health concerns. Candidates should possess strong interpersonal skills, the ability to make quick decisions under pressure, and a commitment to professionalism. Benefits include a contributory pension scheme, various training opportunities, and a performance-based bonus structure.

Qualifications

• Strong interpersonal skills to build relationships with diverse individuals.
• Ability to remain calm in stressful situations.
• Demonstrated patience and commitment to assisting others.
• Professionalism in managing responsibilities.

Responsibilities

• Escort and supervise detainees during court proceedings.
• Maintain security and discipline at all times.
• Complete security checks and searches.
• Monitor the mental and physical health of detainees.
• Work with legal professionals for smooth operations.
• Accurately document and maintain confidentiality.

Skills

Building good relationships

Patience and understanding

Decision-making under pressure

Vigilance and professionalism

Flexibility in working hours

Job description

Prisoner Custody Officer

Location: Brighton Combined Court, Brighton, BN2 0RF
Salary: £23,402 (35 hours per week) plus excellent benefits
Schedule: 35 hours per week, early and late shifts on a rota basis (rota provided 12 weeks in advance). Flexibility required; please include further details as needed.

Responsibilities

• Escort and supervise detainees during court proceedings, ensuring their safety and well‑being.
• Maintain security, order, and discipline at all times, taking action to prevent incidents and escapes.
• Complete security checks and searches within agreed timescales and standards.
• Monitor and support the mental and physical health of detainees, reporting concerns as needed.
• Work closely with court staff, law enforcement, and legal professionals to ensure smooth operations.
• Accurately complete paperwork and data entry, maintaining confidentiality at all times.

Qualifications

• The ability to build good working relationships with people from all walks of life.
• Patience, understanding, and a commitment to helping others.
• The ability to stay calm, assess situations, and make quick decisions under pressure.
• A high level of responsibility, vigilance, and professionalism.
• Flexibility to work varying hours, including early and late shifts, and occasional weekends or bank holidays.

Benefits

• Holidays: 20 days plus bank holidays (rising to 25 after 7 years’ service; option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Performance‑based bonus scheme
• Company car or cash alternative
• Private medical insurance
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks supporting inclusion and connection for diverse groups including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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