Prisoner Custody Officer

Serco; Milton Keynes; On-site; GBP 24,596 - 25,555; Full time

Benefits offered by this job

Contributory pension scheme

20 days annual leave

Employee Assistance Programme

Discounts with major retailers

Job summary

A safety and security services provider is seeking a Prisoner Custody Officer (PCO) in Milton Keynes. In this pivotal role, you will escort and supervise detainees while ensuring safety in the court. Candidates should possess strong communication abilities and professionalism. This position includes a structured training program and employee benefits such as a contributory pension scheme and discounts with major retailers. Flexibility in working hours is essential.

Qualifications

• Full UK driving licence (B/B1) is desirable.
• Reasonable fitness for the physical demands of the role.
• Confidence managing behaviour and de-escalating conflict.

Responsibilities

• Escorting detainees within the court.
• Supervising detainees during hearings.
• Conducting searches to maintain a secure environment.

Skills

Strong communication skills

Ability to stay calm under pressure

Professionalism and integrity

Teamwork

Job description

Location

Milton Keynes Crown/Magistrates Court, MK9 2AJ

Role Overview

Join us as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) where you’ll play a key role in keeping the justice system safe and secure.

We operate 24/6 across early and late shifts, so flexibility is essential. Finishing times can be unpredictable, and you may need to work beyond your contracted hours to meet operational demands. Shifts are set on a rota 12 weeks in advance, giving you visibility to plan ahead. Part‑time working may be considered, but only across full working days.

Pay & Hours

• 35 hrs per week, salary £24,596, rising to £25,555 from 1 September 2026
• Further clear annual progression: Year 2 £26,191; Year 3 £26,684; Year 4 £27,180

Duties

• Escorting detainees within the court, including to courtrooms, cells and facilities
• Supervising detainees during hearings to maintain safety and security
• Managing sensitive situations and maintaining strict confidentiality
• Supporting detainee welfare, including access to food, drink and wellbeing checks
• Monitoring behaviour and responding to incidents or risks
• Conducting searches to maintain a secure environment
• Completing accurate records and documentation
• Working closely with court staff and partners to ensure smooth operations

Requirements

• Full UK driving licence (B/B1) (desirable)
• Reasonable fitness for the physical demands of the role
• Strong communication skills (written and verbal)
• Ability to stay calm and make decisions under pressure
• Confidence managing behaviour and de‑escalating conflict
• Teamwork and the ability to follow processes accurately
• Professionalism, integrity, and respect for confidentiality

Benefits

• Holidays: 20 days (rising to 25 after 7 years’ service) plus bank holidays (pro‑rated)
• Pension: Up to 6 % contributory pension scheme (matched by Serco)
• Training and development: Structured induction (5½ weeks), ongoing learning, internal courses and qualifications, mentoring, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme (EAP), support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on membership at Serco‑run gyms
• Discounts: Savings across major retailers and experiences, including Merlin attractions, cinema, leisure, retail, hospitality, mobile plans and more

Legal & Equality

All roles are subject to random alcohol and drug testing.