Test Center Administrator - Stratford

PSI Services LLC; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading testing services company in Greater London is seeking a Test Centre Administrator. This full-time role involves supervising exams and ensuring the delivery of tests while adhering to procedures. Candidates must have a valid passport, UK residency, and excellent communication skills. Experience is advantageous but not essential, as training will be provided. The role requires attention to detail and the ability to work under pressure, contributing to an environment fostering fairness and opportunity.

Qualifications

• Must hold a valid UK, EU or Commonwealth passport with Indefinite Leave to Remain.
• Minimum of 5 years continuous residence in the UK.
• Experience in similar roles preferred but not essential.
• Basic computer knowledge and physical agility to stand and walk for 40% of the shift.

Responsibilities

• Foster a welcoming atmosphere for test takers.
• Conduct examinations while ensuring security and integrity.
• Perform both visual and physical identity checks.
• Assist individuals with special requirements.

Skills

Strong communication skills

Customer service skills

Attention to detail

Ability to work under pressure

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We are seeking professional, knowledgeable and driven individuals to join our test centre teams of TCA's (Test Centre Administrators/invigilators). You will be responsible for the supervision of exams and the efficient delivery of tests to test takers, ensuring that relevant procedures and guidelines are always followed. This is a Full-Time (zero hours) opportunity with Monday-Friday working hours, including weekends, and potential travel to other locations.

Responsibilities

• Foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process.
• Be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment.
• Verify customer/test taker personal identification documents and explain the exam testing process/rules.
• Conduct visual & physical security and identity checks on test takers and follow company policies using careful judgment.
• Champion accessibility by offering support to individuals with special requirements.
• Invigilate exams and efficiently deliver tests to test takers following company policies using careful judgment.
• Set up workstations and equipment flawlessly, ensuring the stage is set for success.
• Uphold the highest standards of integrity, ensuring tests are supervised impeccably.
• Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Centre.
• Perform test centre opening and closing procedures.
• Perform housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each test taker has finished their exam/test.
• Be the bridge between dreams and reality, providing test results that shape careers.
• Ensure all test centre and wider PSI policies and procedures are followed.
• Work with management and colleagues to build effective relationships and deliver an excellent experience for all test takers.
• Complete all training requirements and annual refreshers to stay compliant and to ensure knowledge of PSI operations and delivery remains accurate.

Requirements

• Security clearance required: candidates must hold a current UK, EU or Commonwealth passport with Indefinite Leave to Remain (or equivalent) with a minimum of 1-year validity left on the passport.
• Must be a UK resident with a minimum of 5 years continuous residence in the UK.
• High school diploma, GCSE, or local country equivalent.
• Experience in similar roles is an advantage; however, not essential as full training will be given.
• Customer-facing experience is an advantage.
• Strong communication and customer service skills.
• Ability to work under pressure and sometimes deal with difficult situations.
• Strong attention to detail.
• Ability to work as part of a team.
• Proficiency in Microsoft Office software is a plus.
• Basic computer knowledge.
• Physical agility to stand and walk for 40% of your shift.
• A commitment to maintaining exam security.

At PSI, we believe that people achieve their best when they feel they truly belong. That's why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience. We're proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you'll feel the difference in how we work, grow, and succeed together.

At PSI, we're more than just a workplace - we're a global team driven by shared values and real impact. If you're ready to be part of a company that is committed to your growth and well-being, we'd love to hear from you.