Test Analyst

JR United Kingdom; Havant; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a Warranty Test Analyst to enhance product quality and support the Customer Care Team. In this hands-on role, you will conduct mechanical testing and analyze warranty claims, ensuring that customer feedback is effectively addressed. Your problem-solving skills will be crucial as you investigate product failures and collaborate with stakeholders to provide detailed reports. This position offers a unique opportunity to work in a dynamic environment, contributing to continuous improvement and innovation in product quality. If you are passionate about mechanics and eager to make a difference, this role is for you.

Qualifications

• Experience in mechanical bench testing and analysis.
• Ability to write detailed reports and communicate effectively.

Responsibilities

• Analyze warranty claims and conduct mechanical tests on products.
• Prepare detailed analysis reports for customer complaints.
• Collaborate with global quality departments on product evaluations.

Skills

Mechanical Testing

Problem-Solving

Communication Skills

Analytical Skills

Tools

SAP

Job description

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Warranty Test Analyst | Havant, Hampshire | Onsite Position

We are seeking a Mechanical Test Analyst to join a large manufacturing company based in Havant, Hampshire.

In this role, you will drive the continuous improvement of our products and strengthen the support to Customer Care EMEA Team, as you investigate and analyse products that have been returned under warranty claims.

You will be responsible for investigating the claim reported against the product, executing testing on the test bench and providing detailed analysis and evaluation reports to conclude cause of failure and/or error descriptions, sharing your findings with the Quality and Customer Care Teams.

The ideal candidate will have a passion for problem-solving, alongside the knowledge and experience to conduct mechanical bench testing. You will need to be able to attend the site in Havant daily to undertake this role.

Job Responsibilities

• Analysis of units that are the subject of a claim, including detailed planning of the Customer Complaint Handling analysis, the professional execution including possible tests on the test bench as well as the follow-up of these.
• Raising customer claims in SAP to assist the Warranty Claims Administrator.
• Close collaboration and liaison with key stakeholders in our global quality departments to help support the evaluation of the units with regards to the cause of failure, and the customer error description.
• Preparation of detailed analysis report for the further processing of complaints.
• Some site visits to UK customers with a view to carrying our on-site troubleshooting for critical customer complaints.
• Supporting the Customer Complaint Handling workshop area in the implementation of new analysis and testing methodologies and processes as appropriate.
• Participating in personal development and training to ensure you remain up to date regarding new Danfoss products and new product innovations.

Background and Skills

• Knowledge in mechanics, including bench testing
• Demonstrable experience working in a production or workshop environment
• Strong communicator both written and oral, able to write detailed reports and liaise with stakeholders in UK and internationally
• Enthusiasm to acquire knowledge about new technologies and products