Tesco Travel Money Advisor

Travelex Central Services Limited; Northwich; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Discounted health checks

Wellbeing support

Bravo Benefits

Flexible shifts

25 days holiday + bank holidays

Monthly bonus

Pension plan

Career development

Job summary

Tesco Travel Money in Northwich is hiring a Travel Money Advisor to support customers at the bureaux with travel money needs. You’ll deliver friendly service, apply training to provide expert advice, and process transactions accurately in a fast-paced setting.

The role offers part-time hours, a £13.50 per hour base with a monthly bonus, and opportunities to grow within Tesco Travel Money in partnership with Travelex.

Qualifications

• Great communicator with a passion for customer service.
• Active listener to understand customer needs and create a great experience.
• Positive, can-do attitude; ready to make a difference daily.

Responsibilities

• Welcome customers and build relationships with outstanding service.
• Understand what matters to customers and assist travel money needs.
• Apply training to advise on products and services.
• Process foreign exchange transactions and online orders accurately in a fast-paced environment.
• Collaborate with the team to drive performance, deliver excellence and celebrate success.
• Follow company processes and pay attention to detail to keep things on track.

Job description

Travel Money Advisor – Tesco Travel Money

Location: Northwich

Hours: 8 per week

Pay: £13.50 per hour + monthly bonus

Contract: Permanent, Part Time

A job where you can grow, connect, and make a real impact

At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.

What the job involves

• - Welcoming customers, building relationships and delivering fantastic customer service.
• - Understanding what matters most to each customer and helping them with their travel money needs
• - Putting your training into action and offering expert advice on our products and services.
• - Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
• - Working together as a team driving performance, delivering excellence and celebrating success together.
• - Following company processes and paying attention to the detail to ensure everything stays on track.

What we’re looking for

• - A great communicator who has a passion for great customer service.
• - Someone who actively listens to understand our customer needs and create a fantastic customer experience.
• - A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.

A real team player who’s ready to learn, grow and develop as part of our amazing team.

What’s in it for you

• - Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• - Wellbeing support : Programmes to help with physical, mental, and financial wellness.
• - Bravo Benefits : Discounts across retail, travel, and lifestyle.
• - Flexible shifts : Patterns to suit different lifestyles, with overtime available
• - 25 days holiday + bank holidays (pro-rata) : With options to sell days and earn more over time
• - Monthly bonus : Earn extra when you hit your targets
• - Pension plan : With Scottish Widows
• - Career development : Access to training, learning pathways, and internal opportunities to grow

About Travelex

We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status