Tesco Travel Money Advisor

Travelex Central Services Limited; Congleton; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Wellbeing Support

Bravo Benefits

Flexible Shifts

Holiday Allowance

Monthly Bonus

Pension Plan

Career Development

Job summary

Tesco Travel Money in Congleton is seeking a Travel Money Advisor to join our friendly team in a bureaux setting. You will help customers with travel money needs, deliver brilliant service, and build strong relationships.

The role is permanent, part-time, 16 hours per week, paying £13.50 per hour plus a monthly bonus. Benefits are available; you can grow and progress within Tesco Travel Money.

Qualifications

• Great communicator with a passion for customer service.
• Active listening to understand customer needs and deliver a fantastic experience.
• Positive, can-do attitude and a desire to make a difference daily.

Responsibilities

• Welcoming customers and delivering excellent customer service.
• Understand customer needs for travel money and provide expert advice.
• Process foreign exchange transactions and online orders accurately.
• Work as a team to drive performance and celebrate success together.
• Follow processes and maintain attention to detail to stay on track.

Skills

Customer service

Communication

Team player

Attention to detail

Job description

Travel Money Advisor – Tesco Travel Money

Location: Congleton

Hours: 16 per week

Pay: £13.50 per hour + monthly bonus

Contract: Permanent, Part Time

Note: We could potentially offer a range of other hours so feel free to still apply even if advertised hours do not suit you.

A job where you can grow, connect, and make a real impact

At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.

What the job involves

• Welcoming customers, building relationships and delivering fantastic customer service.
• Understanding what matters most to each customer and helping them with their travel money needs
• Putting your training into action and offering expert advice on our products and services.
• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Working together as a team driving performance, delivering excellence and celebrating success together.
• Following company processes and paying attention to the detail to ensure everything stays on track.

What we’re looking for

• A great communicator who has a passion for great customer service.
• Someone who actively listens to understand our customer needs and create a fantastic customer experience.
• A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.

A real team player who’s ready to learn, grow and develop as part of our amazing team.

What’s in it for you

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support : Programmes to help with physical, mental, and financial wellness.
• Bravo Benefits : Discounts across retail, travel, and lifestyle.
• Flexible shifts : Patterns to suit different lifestyles, with overtime available
• 25 days holiday + bank holidays (pro-rata) : With options to sell days and earn more over time
• Monthly bonus : Earn extra when you hit your targets
• Pension plan : With Scottish Widows
• Career development : Access to training, learning pathways, and internal opportunities to grow

About Travelex

We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status