Tesco Travel Money Advisor

Travelex; Poole; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Monthly bonus

Pension plan

Private Medical

Flexible shifts

Dental & wellness perks

Job summary

Tesco Travel Money, in partnership with Travelex, is seeking a Travel Money Advisor to join our Poole branch on a permanent part-time basis. With 16 hours per week and £13.50 per hour, you’ll deliver warm, accurate service to customers exchanging currencies and processing online orders.

This role emphasizes helpful communication, teamwork, and attention to detail in a fast-paced bureau setting. Benefits include a monthly bonus, pension, private medical, and flexible shifts to fit different

Qualifications

• Demonstrates a passion for delivering excellent customer service.
• Ability to listen to customer needs and respond effectively.
• Positive, proactive attitude and a willingness to learn.
• Collaborates well within a team to achieve targets.

Responsibilities

• Welcoming customers and delivering excellent service.
• Understanding customer needs and advising on travel money products.
• Applying training to provide expert guidance on services.
• Processing foreign exchange transactions and online orders accurately.
• Working with the team to drive performance and celebrate success.
• Following processes and paying close attention to detail.

Skills

Customer service

Communication skills

Active listening

Team player

Job description

Tesco Travel Money Advisor – Tesco Poole Fleets Corner – Part Time

Location: Fleets Corner

Hours: 16 per week

Pay: £13.50 per hour + monthly bonus

Contract: Permanent , Part Time

A job where you can grow, connect, and make a real impact.

At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.

What the job involves

• Welcoming customers, building relationships and delivering fantastic customer service.




• Understanding what matters most to each customer and helping them with their travel money needs




• Putting your training into action and offering expert advice on our products and services.




• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.




• Working together as a team driving performance, delivering excellence and celebrating success together.




• Following company processes and paying attention to the detail to ensure everything stays on track.

What we’re looking for

• A great communicator who has a passion for great customer service.




• Someone who actively listens to understand our customer needs and create a fantastic customer experience.




• A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.




• A real team player who’s ready to learn, grow and develop as part of our amazing team.

What’s in it for you

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.




• Wellbeing support : Programmes to help with physical, mental, and financial wellness.




• Flexible shifts : Patterns to suit different lifestyles, with overtime available




• 25 days holiday + bank holidays (pro-rata)




• Monthly bonus : Earn extra when you hit your targets




• Pension plan : With Scottish Widows




• Career development : Access to training, learning pathways, and internal opportunities to grow

About Travelex

We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.