Tesco Travel Bureau Manager

Travelex; Kenn; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Monthly bonus

25 days holiday

Job summary

Travelex, in partnership with Tesco Travel Money, is seeking a Bureau Manager to lead a busy bureau and deliver outstanding customer service for travel money needs. You will coach and develop your team, drive KPI performance, ensure compliance, and process foreign exchange transactions and online orders accurately while offering expert product advice.

This role requires a strong retail background, a proactive approach and a passion for delivering a quality customer experience in a fast‑paced

Qualifications

• Experience leading a retail team and driving performance.
• Monitor KPIs and meet targets.
• Review data to drive improvements and celebrate success.
• Ensure compliance and audits pass.
• Process foreign exchange transactions accurately.
• Provide expert product advice to customers.
• Follow procedures and maintain accuracy.

Responsibilities

• Lead and support the team to deliver excellence daily.
• Work toward KPIs and achieve targets.
• Review data to drive performance and improvement.
• Ensure compliance and pass internal audits.
• Process foreign exchange transactions and online orders accurately.
• Provide training and expert product advice.
• Follow processes with attention to detail.

Skills

Team leadership

KPI tracking

Data analysis

Compliance

Customer service

Training delivery

Attention to detail

Job description

At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you'll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

• Leading, supporting and championing your team to deliver excellence every day.
• Working towards KPI's and delivering on targets.
• Reviewing the data to drive performance and continuous improvement and celebrating success together.
• Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
• Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Putting your training into action and offering expert advice on our products and services.
• Following company processes and paying attention to the detail to ensure everything stays on track.

What's in it for you

• Optional benefits available - including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Flexible shifts: We get it - life isn't one size fits all. That's why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you'd like to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro-rata)
• Monthly bonus: Earn extra when you hit your targets
• Pension plan: With Scottish Widows
• Career development: Access to training, learning pathways, and internal opportunities to grow

About Travelex

We're a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we've helped millions of people access international money-quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.

These include Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

• Passionate people leader who leads from the front, bringing out the best the team.
• Great communicator with an eye for detail, leaving no stone unturned.
• Experience in driving and delivering revenue, performance and excellence every day.
• Strong retail-based background with a passion for great customer service and displaying a positive can do attitude.