Tesco Shift Leader - Days - Cullompton Superstore

Tesco; Devon and Torbay; On-site; GBP 20,333 - 22,000; Full time

Benefits offered by this job

20 days of holiday plus 1 personal day

10% off purchases

Access to wellbeing services

Life cover and pension contributions

Job summary

A leading supermarket in the UK is seeking a Shift Leader to oversee store operations and ensure exceptional customer service. This role includes leading a team, coordinating daily duties, and maintaining a safe shopping environment. Candidates should have strong leadership qualities, effective communication skills, and be able to make decisions in a dynamic retail context. The position offers competitive pay starting from £14.76 an hour and various employee benefits, including discounts and flexible working options.

Qualifications

• Must be 18 or over.
• Great role model with thoughtful customer service.
• Strong relationships with colleagues and a positive inclusive team atmosphere.
• Clear communicator, comfortable using various methods.
• Good decision maker, flexible in thinking and handling change.

Responsibilities

• Work in a fast-paced retail environment.
• Coordinate the team to deliver a clean, well-stocked store.
• Listen and help customers leave with what they need.
• Guide colleagues ensuring a safe work environment.
• Support colleagues in delivering daily priorities.

Skills

Customer service

Leadership

Communication

Decision making

Job description

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too.

The availability windows for the week are:

• Monday: 13:00 - 22:00
• Wednesday: 13:00 - 22:00
• Thursday: 09:00 - 19:45
• Friday: 09:00 - 22:00
• Saturday: 09:00 - 22:00

We will schedule your contracted hours within these times and you’ll have three weeks’ notice of your shifts.

Customers are at the heart of everything we do

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to ensuring store operations stay on track, being a Shift Leader at Tesco is a rewarding role.

Responsibilities

• Work in a fast‑paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations
• Be there for customers, listening and helping them leave with what they need
• Look for ways to improve service, including coaching colleagues and giving feedback
• Guide and support colleagues in‑store, ensuring it remains a safe place to work and shop
• Maintain a great understanding of store performance and assist managers in delivering any actions that help improve operations
• Lead from the front and set a great example for colleagues in everything you do
• Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, completing duty cover and ensuring all decisions are right for everyone’s safety
• Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries
• Keeping the team well‑informed and up to speed on any communications, changes or updates
• Following health and safety routines and procedures and ensuring colleagues do the same
• Recognising and celebrating colleagues who provide great service

Qualifications

• Must be 18 or over
• Great role model with thoughtful customer service
• Strong relationships with colleagues and a positive inclusive team atmosphere
• Clear communicator, comfortable using a variety of methods to keep the team informed
• Comfortable taking the lead and overseeing the store in the absence of a manager
• Good decision maker, flexible in thinking and handling change
• Motivating and inspiring the team to deliver beyond expectations
• Curious, always on the lookout for ideas to serve customers, communities and the planet better each day

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• 10% off and 15% at payday weekends through the Colleague Clubcard; save up to £2,000 a year
• Access to free wellbeing services and a range of resources
• Life cover of five times pay and an award‑winning pension with matching contributions up to 7.5%
• Benefits to suit you: discounts, shares, cycle‑to‑work schemes, etc.
• Uniform provided and policies supporting all life moments
• Access to colleague networks; click here for more information

About Us

Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." We strive to be an inclusive place where everyone is welcome.

We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note: Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves work in areas such as the warehouse, beer, wine & spirits, counters, bakery and driving roles.

On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date to manage applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com