Tesco Shift Leader - Days - Winterbourne Esso Express

Tesco; England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

20 days holiday plus personal day increasing to 22 after 12 months

Flexible working requests from day one

10% discount and 15% at payday weekends

Access to free wellbeing services

Life cover of five times pay

Award-winning pension with matching contributions

Uniform provided

Colleague networks for diversity and inclusion

Job summary

A leading grocery retailer in the UK is seeking a Shift Leader to manage store operations and ensure excellent customer service. Responsibilities include coordinating team activities, maintaining store performance, and fostering a positive work environment. Ideal candidates should possess strong leadership skills, effective communication, and a customer-centric approach. This position offers a starting pay of £14.76 per hour, with opportunities for additional hours and flexible working arrangements.

Qualifications

• Role model by providing thoughtful customer service.
• Build long-lasting relationships with colleagues.
• Clear communicator using various methods to inform the team.
• Comfortable leading the store in absence of the Manager.
• Flexible decision maker adapting to change.
• Inspire the team to deliver beyond expectations.
• Always seek ideas to serve customers and the community better.

Responsibilities

• Manage duty shifts ensuring the store meets customer expectations.
• Provide support and coaching to colleagues.
• Maintain store performance understanding key metrics.
• Lead by example promoting a safe work environment.

Skills

Customer service

Team leadership

Communication

Decision making

Flexibility

Motivation

Curiosity

Job description

Shift Leader – Tesco Winterbourne

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Customers are at the heart of everything we do.

Responsibilities

• Work in a fast‑paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in‑store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Qualifications & Skills

• To be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met
• To build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

Benefits & Pay

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at payday weekends – save up to £2,000 a year with our Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%
• Benefits to suit you – choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds
• Click here to read more about the benefits we have available for our colleagues

About Tesco

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.”

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Application & Eligibility

Please note you need to be 18 or over to apply for this role.

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

Availability Window: Sun 13:15-22:15, Wed 06:00-15:00, Sat 06:00-15:00.