Tesco Shift Leader - Days - Leyland Earnshaw Bridge Express

Tesco; Leyland; On-site; GBP 20,333 - 22,000; Full time

Benefits offered by this job

20 days holiday + personal day

10% discount for employees

Free wellbeing services

Job summary

A major UK retailer is seeking a Shift Leader for their Leyland store. This role involves overseeing daily operations, ensuring exceptional customer service, and guiding a team to meet store standards. Ideal candidates should excel in communication, customer focus, and team leadership. You’ll enjoy varied shifts, a supportive work environment, and numerous employee benefits. Flexible hours are available to suit your lifestyle while getting the opportunity to develop within the company.

Qualifications

• A strong customer service focus and skills to meet diverse customer needs.
• Capable of building positive relationships to create a supportive team atmosphere.
• Effective communicator, able to relay information clearly among the team.
• Proficient in overseeing operations in the absence of management.
• Good decision-making skills, adaptable to changes.

Responsibilities

• Oversee store operations and ensure excellent customer experiences.
• Lead the team in delivering clean, well-stocked spaces.
• Support colleagues and guide service enhancements.
• Ensure compliance with health and safety regulations.

Skills

Customer service

Team leadership

Communication

Decision making

Motivation

Flexibility

Curiosity

Job description

Pay

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Availability

The table below shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

• Monday: 05:45 – 14:45
• Tuesday: 09:00 – 17:00
• Thursday: 05:45 – 14:45
• Friday: 14:15 – 23:15
• Saturday: 14:15 – 23:15

About the Role

Customers are at the heart of everything we do. It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

Responsibilities

• Work in a fast‑paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations
• Be there for customers, listening to them and ensuring they leave with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback to the team
• Guide and support colleagues in‑store, keeping a safe place to work and shop
• Maintain a great understanding of how the store is performing, and assist managers in delivering any actions that help improve operations
• Lead from the front, and set a great example for colleagues in everything you do
• Coordinate the store team to deliver an easy, fuss‑free shopping experience for customers
• Support colleagues, ensuring they deliver daily priorities and take regular breaks
• Open and close the store, and complete duty cover, ensuring all decisions made are safe for everyone
• Act as the go‑to person for colleagues in the absence of a manager for day‑to‑day queries
• Keep the store clean, tidy and well‑presented
• Support managers in coordinating seasonal, community and charity events
• Contribute to a great team atmosphere, inclusive of everyone
• Provide great customer service by listening to our customers and putting them first
• Keep the team well‑informed and up to speed on communications, changes and updates
• Stay knowledgeable about store performance and look for ways to improve and simplify operations
• Coordinate store improvements and remove obstacles that hinder service
• Follow health and safety routines and procedures, ensuring colleagues do the same
• Recognise and celebrate colleagues within the team who provide great service

Qualifications

• To be a great role model, always giving thoughtful customer service that meets every customer's needs
• To build strong, long‑lasting relationships with colleagues, creating a positive and inclusive team atmosphere
• To be a clear communicator, comfortable with using a variety of methods to keep the team well‑informed
• To be comfortable taking the lead and overseeing the store in the absence of a Manager
• To be a good decision maker, flexible and able to handle change to ensure everything we do is right for customers and colleagues
• To be motivating, encouraging the team to deliver beyond expectations
• To be curious, always looking for ideas and opportunities to serve customers, communities and the planet better

What’s in it for you?

• There’s bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
• You’ll get ongoing learning opportunities and access to award‑winning training, so you can achieve the career you want
• It’s an inclusive place where everyone’s welcome. We celebrate the individuality of our colleagues
• Your voice matters and we’ll always welcome and listen to your ideas and opinions
• We put your wellbeing first, and support is always available if you need it
• You’ll work with truly great people, confident that wherever you work in Tesco, you’ll be in good company

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard, sharing with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body and life
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%
• Benefits to suit you – choose what you use: discounts, shares, cycle‑to‑work schemes, etc.
• Uniform provided and policies to support you for all life moments, big and small
• Access to colleague networks that bring people together from a range of backgrounds
• Read more about the benefits we have available for our colleagues

About Us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.

Flexible working is welcomed at Tesco. Some people are at the start of their careers, some want the freedom to do what they love, others are dealing with life‑changing moments. Talk to us throughout your application about how we can support.

Additional Information

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Tax is only for individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm, or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date. We will offer individual feedback only to candidates who attend an interview.

For more information about us please visit www.tescoplc.com

Legal

We are a non‑discriminatory employer and comply with the Equal Opportunities Act. All hiring decisions will be based on merit and suitability.