Store Shift Leader: Inspire Service & Efficiency

Tesco; Blackburn; On-site; GBP 16,917,000 - 41,328,000; Full time

Job description

Tesco Shift Leader – Days – Blackburn Superstore

Pay starts from £14.76 an hour (£15.97 inside the M25). Additional payments may apply depending on location.

We offer a minimum of 16 guaranteed hours each week, with options for 12 hours if preferred.

Availability windows (first time on schedule, 3‑week notice):

• Sunday: 07:00 – 16:00
• Monday: 13:00 – 22:00
• Wednesday: 07:00 – 19:00
• Thursday: 07:00 – 16:00
• Friday: 13:00 – 22:00
• Saturday: 07:00 – 16:00

Responsibilities

• Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
• Supporting colleagues to deliver daily priorities and take regular breaks.
• Opening and closing the store, and completing duty cover, ensuring all decisions are right for everyone’s safety.
• Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Ensuring the store is always clean, tidy, and well‑presented.
• Supporting managers to coordinate seasonal, community and charity events.
• Contributing to a great team atmosphere that is inclusive of everyone.
• Providing great customer service, by listening to customers and putting them first in everything you do.
• Keeping the team well‑informed and up to speed on any communications, changes, or updates.
• Staying knowledgeable about store performance and looking for ways to improve and simplify operations.
• Coordinating store improvements, and removing obstacles that might hinder service.
• Following health and safety routines and procedures, and ensuring colleagues do the same.
• Recognising and celebrating colleagues within the team who provide great service.

Qualifications

• Be a great role model, always giving thoughtful customer service that ensures every customer’s needs are met.
• Build strong, long‑lasting relationships with colleagues to create a positive, inclusive team atmosphere.
• Communicate clearly, using a variety of methods to keep your team well‑informed.
• Be comfortable taking the lead and overseeing the store in the absence of your manager.
• Make flexible, good decisions, handling change to ensure everything we do is right for customers and colleagues.
• Motivate and inspire your team to deliver beyond expectations.
• Stay curious, always seeking ideas and opportunities to serve customers, communities, and the planet better.

Benefits

• Holiday starting at 20 days + personal day, rising to 22 days after 12 months (plus bank holidays).
• Request flexible working from day one.
• 10% off and 15% off payday weekend: save up to £2,000 a year with the Colleague Clubcard.
• Access to free wellbeing services.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
• Discounts, shares, cycle‑to‑work schemes, and other benefits to suit you.
• Uniform provided; policies to support all life moments.
• Access to colleague networks and other support services.

About Us

Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is "Serving our customers, communities and planet a little better every day."

Diversity, equity and inclusion (DE&I) means that whoever you are, we want you to feel represented and can be yourself at work.

We are accredited Disability Confident Leader and commit to a fully inclusive and accessible recruitment process.

Legal

Please note you must be 18 or over to apply for this role.

We will only recruit individuals who are 18 or older if the role requires working before 6:15 am, after 9:45 pm, or in certain areas such as the warehouse, counter, bakery, or driving roles.

For more information, please visit www.tescoplc.com.