Tesco Shift Leader

Tesco PLC; Harrogate; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20 days

Flexible working

Colleague discount 10%

Wellbeing services

Life cover

Pension scheme

Discounts & cycle-to-work

Uniform provided

Job summary

Tesco PLC is seeking a Shift Lead to drive excellent customer service in-store. You will lead a team, coordinate across departments, and be the go-to person for daily store operations. This role emphasizes inclusive leadership, adaptability, and delivering a great shopping experience.

Ideal candidates bring retail leadership experience, strong communication, and a commitment to service. Flexible working and minimum weekly hours are available, with benefits and progression opportunities within

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong passion for delivering great service and meeting customers' needs.
• Build positive, long-lasting relationships to create an inclusive team environment.
• Clear communicator who informs the team using varied methods.
• Natural leader who motivates the team to deliver outstanding results.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Coordinate across store areas and assist colleagues with day-to-day queries.
• Foster positive, inclusive relationships to help colleagues perform their best.
• Step in to lead the store in the Manager’s absence.
• Make balanced, flexible decisions and respond well to change.
• Coach colleagues, give feedback and model excellent service.

Skills

Team Leadership

Retail Experience

Customer Service

Communication

Adaptability

Job description

Availability Window

• Sun 17:00:00 24:00:00
• Tue 05:30:00 15:00:00
• Wed 15:00:00 24:00:00
• Thu 15:00:00 24:00:00
• Sat 05:30:00 15:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts.

Please note that you need to be 18 or over to apply for this role.

What is in it for you

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an awardâ€'winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemesÂ
• Uniform provided, plus policies to support you through life's key moments

You will be responsible for

• Leading the team to deliver a great experience for customers in-store.Â
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager†s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment. Â
• Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.
• Build positive, long-lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we're always open to conversations about flexible working.

Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.