Terrace Manager

Harri; Cheltenham; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Service charge shared among team

Staff accommodation available

Meals on duty

Job summary

The Slaughters Country Inn in the heart of the Cotswolds is seeking an Assistant Restaurant Manager to lead the restaurant team alongside the Restaurant Manager. You will train new staff, advise guests on the menu, and help ensure memorable experiences for every guest.

We offer a supportive, family-friendly environment with service charge paid monthly and shared among the team, plus on-site staff accommodation possibilities and generous staff perks across the Brownsword Hotels group.

Qualifications

• Experience in hospitality and leading teams
• Ability to train new staff and develop talent
• Knowledge of menu to advise guests and upsell"],
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Responsibilities

• Lead restaurant team alongside Restaurant Manager to ensure consistent, exceptional service.
• Train new staff to uphold brand standards and service quality.
• Advise guests on menu options and pairings to enhance their experience.
• Ensure memorable guest experiences and smooth operations across shifts.
• Maintain flexible rotas to support work-life balance and coverage.

Skills

Leadership

Staff training

Guest service

Rotas & scheduling

Job description

Location:Set in the heart of one of the most picturesque Cotswold villages, The Slaughters Country Inn offers the authentic charm of a traditional village inn. With 5 AA Gold Stars for Guest Accommodation and 2 AA rosettes, The Slaughters Country Inn offers a relaxed yet professional environment to work in. The hotel may be able to offer both on or off-site staff accommodation, in order to help the newest members of the team re-locate, so they can settle into life at the hotel and local area in comfort, plus there is free parking on-site at the hotel.

SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.

Service charge can be in the region of £260 a month (close to £3,200 per year) over and above base pay, for a full time employee.

Come and join our team as an Assistant Restaurant Manager and let your passion and personality shine

Our culture is important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.

As an Assistant Restaurant Manager, you will be working with our Restaurant Manager to lead our restaurant team and ensure we always providing exceptional service to our guests, helping them make memories that last a lifetime.

Check out some of the key points about the role:

• We serve a lot of yummy dishes, so we ask that you get to know the menu, that way you can advise our guests, if they ask for help.
• Have the pleasure of training our new staff to be as wonderful as our current staff.
• You spend a lot of your life at work, meaning often your colleagues’ become friends, and we encourage that. We want our employees to build close relationships across all teams.
• Ensuring all our guests have a memorable experience.
• We are one team, so we will all muck in from time to time, helping each other across departments.

Work/life, or as it should be called life/work balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.

To say thank you, we have many perks:

• Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look herewww.brownswordhotels.co.uk

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