Hotel Receptionist

Andrew Brownsword Hotels; Gloucester; On-site; GBP 26,000 - 31,000; Part time

Benefits offered by this job

Service charge

Perkbox discounts

Staff discounts

Free meals on duty

Learning & development

Career progression

Milestone rewards

Employee helpline

Job summary

Andrew Brownsword Hotels is seeking a Hotel Receptionist in Lower Slaughter, Gloucestershire. The role is part-time with a base pay of £12.85 per hour and a permanent contract.

The position offers monthly service charge sharing, opportunities for progression, staff discounts, and other employee perks. A strong focus on guest hospitality and delivering memorable experiences is essential.

Responsibilities

• Experience in a similar role would suit you.
• You will host guests from check-in to check-out, help with bookings, offer local tips, and engage in friendly chat.
• Ensure all guests have a memorable experience and high level of service.
• Work as part of a team across departments to deliver exceptional guest service.

Job description

Hotel Receptionist

Andrew Brownsword Hotels

View all jobs

• Lower Slaughter, Gloucestershire


• £12.85 per hour


• Permanent


• Part-time

10 hours ago

Location

Situated in one of England's prettiest villages, The Slaughters Manor House is a beautiful 17th Century manor house, giving attentive service and with one of the most acclaimed restaurants in the Cotswolds. With 4 AA red stars, and 3 AA rosettes, The Slaughters Manor House will give you the opportunity to work within a quality hotel in a picturesque location.

Service Charge

We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel — every penny received is paid out to the team.

Service charge can be in the region of £250 a month (close to £3,000 per year) over and above base pay, for a full-time employee.

Join Our Team as a Receptionist

Come and join our team as a Receptionist and let your passion and personality shine.

Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.

This role would suit someone with experience working in a similar role.

Being host to our guests means you'll play a large part in making sure they make memories to last a lifetime.

Key Points About the Role

• Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.


• You spend a lot of your life at work, meaning often your colleagues become friends, and we encourage that. We want our employees to build close relationships across all teams.


• Ensuring all our guests have a memorable experience.


• We are one team, so we will all muck in from time to time, helping each other across departments.

Work/Life Balance

Work/life, or as it should be called life/work balance, is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.

Perks and Benefits

• Competitive pay — We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.


• Retail and hospitality perks through our Perkbox platform.


• Excellent discounts across our family of hotels — 25% off food & beverage in our hotels, with a staff rate of £25 B&B per person, plus special rates for friends and family.


• External confidential helpline for support as part of our Employee Assistance Programme.


• Free meals when on duty.


• Opportunities for learning and development with pathways considered the best in the business.


• Lots of room to progress, with internal promotions including to General Manager level.


• Milestone awards such as Champagne, afternoon tea, or dinner. Larger milestones include longer hotel stays, extra days off, and special gifts.

About Our Family of Hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts, and memorable experiences.

Each hotel is unique, individual, and quirky. Quality is fundamental to everything we do, and we focus on the simple things that matter.

We believe everyone should feel included, special, and welcome, both our team and our guests.

Our hotels are located in very special places, from the award-winning Gidleigh Park in Devon, the 900-year-old Amberley Castle, to our modern Abode Manchester in a 19th-century textile factory, close to Piccadilly station.

To see the whole group, visit our website.

If you're the type of person that likes to learn and share wisdom, get in touch.