Meeting & Events Co-ordinator

Harri; Cheltenham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Staff accommodation

On-site parking

Service charge sharing

Hotel discounts (25% off F&B)

Staff rate £25 B&B

Job summary

The Slaughters Country Inn is seeking a Meeting and Events Coordinator to join our team in a vibrant Cotswold setting. You will work closely with both front-of-house and back-of-house teams to ensure guests have a wonderful time and lasting memories.

Training is provided for those with the right attitude and enthusiasm. Key responsibilities include timely replies to emails and calls, crafting detailed function sheets for events, and being the main contact for clients and hotel staff on weddings

Qualifications

• Customer-facing role suitability; no prior experience required, attitude and personality matter most.

Responsibilities

• Work closely with front of house and back of house teams to ensure guests have a wonderful time and create memorable experiences.
• Reply to emails and calls quickly to maximise bookings.
• Build relationships with guests, including returning ones, and be a main point of contact for clients and hotel teams on event days.
• Attend weekly operations meetings and support across departments as needed.

Skills

Communication skills

Customer service

Organisational skills

Job description

Location: Set in the heart of one of the most picturesque Cotswold villages, The Slaughters Country Inn offers the authentic charm of a traditional village inn. With 5 AA Gold Stars for Guest Accommodation and 2 AA rosettes, The Slaughters Country Inn offers a relaxed yet professional environment to work in. The hotel may be able to offer both on or off-site staff accommodation, in order to help the newest members of the team re-locate, so they can settle into life at the hotel and local area in comfort, plus there is free parking on-site at the hotel.

SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team. Service charge can be in the region of £260 a month (close to £3,200 per year) over and above base pay, for a full time employee.

Come and join our team as a Meeting and Events Coordinator and let your passion and personality shine

Our culture is important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.

As a Meeting and Events Coordinator, you will work closely with both the front of house and back of house team, to ensure our guests not only have a wonderful time, but also make memories to last a lifetime.

We welcome applications from candidates with no experience, as this role is all about personality and attitude, we can teach you the rest.

Check out some of the key points about the role:

• We never want to miss out on potential bookings, so it’s important you reply to emails and calls as quickly as possible.


• Everyone needs to know what’s going on when we have events taking place, so you’ll need to make sure our teams receive detailed function sheets.


• We get a lot of returning guests, so you’ll build great relationships with them.


• You’ll be one of the main points of contact for both the client and hotel team on the day of weddings and ensuring the smooth running on the big day.


• Many of our guests are here for special occasions, from weddings to corporate events, we want to ensure every single one leaves, wanting to return.


• You will attend weekly operations meetings.


• We are one team, so we will all muck in from time to time, helping each other across departments.

Work/life, or as it should be called life/work balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.

To say thank you, we have many perks:

• Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.


• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.


• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.


• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.


• We sustain you physically too, meals when you are on duty are free.


• To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.


• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.


• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look herewww.brownswordhotels.co.uk

If you're the type of person that likes to learn and share the wisdom, get in touch