Tenant Liaison Officer (TLO)

GreenSquareAccord; Birmingham; On-site; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

Birthday off

Cycle to work

Job summary

GreenSquareAccord invites applications for a Tenant Liaison Officer located in Birmingham. The role focuses on coordinating appointments, managing contractor access, and supporting refurbishment projects with strong customer-facing duties.

You will maintain relationships with customers and designers, explain processes, document on MRI, and ensure smooth delivery of programmes while liaising with planning teams.

Qualifications

• Previous experience in a customer facing role within housing desirable.
• Ability to communicate and work with internal and external customers, stakeholders and colleagues at all levels, with varying needs and involve them in the development of services.
• Driving licence is essential to this role.

Responsibilities

• Provide support to booking in appointments with customers.
• Raise contract orders and supply access details to external contractors.
• Manage contractor relationships.
• Plan work for the operatives on service connect.
• Input information on MRI operating System and collect data.
• Attend prestart surveys with designers.
• Explain the process of works to customers and capture via forms/photos.
• Act as main point of contact and address customer queries.
• Monitor post-inspection satisfaction and complaints.
• Support delivery team through refurbishment process.
• Engage with access procedures and installation programmes; coordinate planning.

Skills

Customer service

Communication

Stakeholder management

Planning

Problem solving

Tools

MRI operating System

Job description

Job Title - Tenant Liaison Officer (TLO)

Head Office Location: Brindley Place, Birmingham

Job Location: Birmingham

Salary - £30,800 plus £750 Car Allowance

Contract type - Permanent

Working hours - Full Time (37hrs)

About the role

• To provide support to booking in appointments with the customers.
• Raising contract orders and suppling access details to external contractors.
• Manage contractor relationships.
• Planning work in for the operatives on service connect.
• Collecting in inputting information on MRI operating System.
• Attending prestart surveys with designers.
• Explaining the process of works to the customer and capturing process via written forms and photographs.
• Act as the main point of contact and deal with any problems/queries that customers may have.
• Monitor post inspection, customers satisfaction and complaints.
• Provide support to the delivery team throughout the refurbishment process.
• Manage relationships to engage on access procedures and installation programmes.
• Engagement with planning teams to support delivery of programmes.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

Previous experience in a customer facing role within housing desirable.

Ability to communicate and work with internal and external customers, stakeholders and colleagues at all levels, with varying needs and involve them in the development of services.

Driving licence is essential to this role.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.

• Trust based flexible working and supportive and friendly teams
• 25 days annual holiday entitlement, increasing to 30 days
• One day off for your birthday
• Opportunity to buy or sell annual leave
• A defined contribution pension scheme GSA matches up to 6% contributions
• We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
• Access to Blue Light discount card membership
• Confidential Employee Assistance Programme (EAP).
• Cycle to work Scheme
• Eligible for occupational sick pay

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.