Tenant Liaison Officer

Rock Recruitment; West Kirby; On-site; GBP 24,000 - 32,000; Full time

Job summary

Rock Recruitment is seeking a confident Tenant Liaison Officer for a field-based role covering Liverpool/Wirral. You will engage residents, explain a free water saving upgrade, and conduct simple indoor assessments to book installations.

This role requires at least 2 years of customer-facing experience, a full UK driving license, access to a personal vehicle with business use insurance, and a clean DBS check. Regular travel within a defined area is expected.

Qualifications

• Minimum 2 years of customer-facing experience.
• Experience in tenant liaison, estate/letting agency, or accompanied viewings is preferred.
• Full UK driving license is required; ability to travel within a defined area.
• Access to a personal vehicle with business use insurance.
• Basic IT skills.

Responsibilities

• Appointment Booking
• Resident Engagement
• Internal Home Surveys
• CRM and Reporting
• Compliance and Safety
• Team Collaboration

Skills

Customer-facing experience

Driving license

Field-based work

Job description

Job Title: Tenant Liaison Officer - Door to Door canvassing involved

Location: Liverpool / Wirral

Overview

• We're looking for a confident and outgoing individual to join the Water team as a Tenant Engagement
• Officer. This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied viewings, property inspections, or similar customer facing roles.
• You'll be engaging directly with residents at their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book installations.
• If you enjoy being out on the road, talking to people, and making a difference in your community, this could be a great fit for you.

Duties

• Appointment Booking
• Resident Engagement
• Internal Home Surveys
• CRM and Reporting
• Compliance and Safety
• Team Collaboration

Requirements / Demonstrable Experience

• Minimum 2 years of customer-facing experience
• Ideally in roles such as tenant liaison, estate/letting agency, accompanied viewings, or similar field-based positions
• Full UK driving license
• A clean license is preferred, and the role involves regular travel within a defined area
• Access to a personal vehicle with business use insurance
• Essential for fieldwork (mileage allowance provided)
• Clear DBS check (Disclosure and Barring Service)
• Required due to the nature of working in residential homes
• Basic IT skills