Tenant Engagement & Relationships Manager

Crown Estate Scotland; City of Edinburgh; Hybrid; GBP 46,934 - 54,489; Full time

Benefits offered by this job

25 days annual leave

Civil Service pension scheme

Flexible working options

Job summary

A property management organization in Edinburgh is seeking a Tenant Liaison Manager to enhance tenant engagement across various sectors. Responsibilities include developing a comprehensive engagement strategy, managing tenant relationships, and ensuring high tenant satisfaction levels through effective communication and monitoring. The ideal candidate should have a relevant degree and experience in property management, alongside excellent interpersonal and communication skills. This full-time role offers a salary range of £46,934 to £54,489, along with flexible working conditions and benefits.

Qualifications

• Experience and knowledge of commercial estate or property management.
• Ability to manage and administer tenant satisfaction monitoring.
• Experience liaising with tenants and stakeholders.

Responsibilities

• Develop and implement a robust tenant engagement plan.
• Manage relationships with tenants and stakeholders.
• Produce regular performance reports for tenant satisfaction.

Skills

Excellent interpersonal skills

Articulate communication skills

Relationship building

Customer service orientation

Ability to manage complaints

Education

Undergraduate degree or equivalent

Tools

Microsoft Office suite

Job description

A property management organization in Edinburgh is seeking a Tenant Liaison Manager to enhance tenant engagement across various sectors. Responsibilities include developing a comprehensive engagement strategy, managing tenant relationships, and ensuring high tenant satisfaction levels through effective communication and monitoring. The ideal candidate should have a relevant degree and experience in property management, alongside excellent interpersonal and communication skills. This full-time role offers a salary range of £46,934 to £54,489, along with flexible working conditions and benefits.