Tenancy Sustainment & Support Advocate (6m FTC)

Paradigm Housing Group; High Wycombe; Hybrid; GBP 33,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

Generous pension (up to 10%)

Annual performance bonus

Employee Assistance Programme

Flexible & hybrid working

Free parking

Job summary

Lifestone Homes is seeking a Tenancy Sustainment & Support Advocate (6m FTC) in High Wycombe, offering hybrid working with 2 days in the office and 3 days from home. You will manage a diverse caseload, coordinating with internal teams and external partners to provide tailored support and to sustain tenancies.

Ideal candidates will have experience supporting vulnerable residents, strong organisational skills, and a customer-focused approach to improve outcomes, reducing tenancy risk while

Qualifications

• Experience supporting vulnerable individuals and managing a caseload with varying levels of need and complexity.
• Knowledge of tenancy sustainment and support services.
• Ability to build effective relationships with customers and partner agencies.

Responsibilities

• Manage a varied caseload of residents requiring additional support to sustain their tenancy.
• Coordinate with internal teams and external agencies to access the right services.
• Deliver tailored support plans and monitor progress with residents.
• Support residents through challenges such as mental health, financial hardship, and social isolation.
• Help prevent tenancy breakdown through early intervention and practical assistance.

Skills

Complex cases

Tenancy sustainment

Support services

Relationship building

Organisational skills

Independent working

Customer focus

Social housing knowledge

Job description

Tenancy Sustainment & Support Advocate (6m FTC)
Salary: £39,018 + excellent benefits
Location: High Wycombe / Hybrid Working (2 days in the office, 3 days working from home)
Contract: 6m FTC
Hours: Full Time | 37 hours per week

Are you looking to join a growing, values-led organisation with a clear social purpose?

At Lifestone Homes, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

The role

You’ll manage a varied caseload of residents who require additional support to sustain their tenancy, taking a coordinated and person-centred approach to identifying needs and delivering tailored support plans.

Working closely with internal teams and external agencies, you'll help residents access the right services and resources, supporting them through challenges such as:

• Mental health and wellbeing concerns
• Financial hardship and debt
• Fuel and food poverty
• Employment and training needs
• Hoarding behaviours
• Accessing charitable funding
• Social isolation and vulnerability
• Complex tenancy-related issues

The role involves providing short to medium-term support, helping residents build resilience and independence while preventing tenancy breakdown wherever possible.

About you

You’ll have experience supporting vulnerable individuals and managing a caseload of customers with varying levels of need and complexity.

We're looking for someone who:

• Has experience managing complex support cases
• Is knowledgeable about tenancy sustainment and support services
• Can build effective relationships with customers and partner agencies
• Has excellent organisational and case management skills
• Is confident working independently and prioritising a busy workload
• Has a strong customer focus and a passion for improving outcomes
• Understands the challenges faced by customers within social housing

You’ll be a proactive and resilient individual who enjoys working collaboratively and is passionate about making a positive difference to people's lives.

About the team

You’ll be joining a small but highly dedicated team, each bringing their own expertise and experience to support customers facing a wide range of complex challenges.

Together, the team supports individuals experiencing issues such as homelessness, hoarding behaviours, probation involvement, financial hardship and other high-level support needs. Through strong partnership working, early intervention and tailored support, the team plays a vital role in helping customers maintain stable tenancies and improve their quality of life.

We take pride in delivering compassionate, person-centred support and being a trusted source of guidance for some of our most vulnerable customers.

Why join Lifestone Homes?

This is an exciting opportunity to join an organisation with a clear social purpose where you'll have the chance to make a tangible difference every day.

As we continue to develop and strengthen our customer support services, you'll play an important role in helping customers overcome challenges, sustain their tenancies and thrive within their communities.

Benefits

At Lifestone Homes, we believe in creating an environment where our people feel valued, supported, and inspired to grow. That's why we offer a comprehensive benefits package designed to support your wellbeing, development, finances and work-life balance.

• 25 days annual leave, increasing with service to a maximum of 30 days

• 30 days annual leave from day one for Head of Service, Assistant Director and Director roles

• Christmas closure in addition to your annual leave entitlement

• Option to buy up to 5 additional days of annual leave each year

• Generous pension scheme with up to 10% employer contributions

• Annual performance bonus scheme, recognising individual contributions and achievements

• Enhanced family-friendly leave, including maternity and paternity benefits

• Health Cash Plan with support for everyday healthcare costs, virtual health services, gym discounts and free cover for up to four dependent children

• Life assurance worth three times your annual salary

• Employee Assistance Programme (EAP) providing 24/7 confidential support for your mental, physical and financial wellbeing

• Flexible and hybrid working, helping you balance work and personal commitments

• £200 annual flexible benefits allowance to spend through our benefits platform

• Generous sick pay and income protection cover

• Essential car user allowance and business mileage payments for eligible roles

And that's just the beginning! We also offer:

• Salary sacrifice car leasing scheme with electric and hybrid vehicle options

• Funded training, professional qualifications and apprenticeships

• Two paid Giving Back Days each year to support local communities and charitable causes

• Up to 5 days paid carers leave

• Up to 5 days paid emergency childcare leave

• Paid professional membership or subscription (one per year)

• Peer recognition and reward programme

• Sabbatical opportunities for eligible colleagues

• Mental Health First Aiders across the organisation

• Modern office facilities, including free parking and EV charging where available

Working Hours

• 37 hours per week

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 28.10.2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.