Community Safety Officer (6‑month FTC)

Paradigm Housing Group; High Wycombe; Sur place; GBP 38 000 - 46 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

Generous pension scheme

Health cash plan

Life assurance

Flexible and hybrid working

Résumé du poste

Lifestone Homes is seeking a Community Safety Officer on a 6-month fixed-term contract in Wooburn Green, High Wycombe. Hybrid working involves two days in the office and three days remote, with a varied caseload of anti-social behaviour cases and potential court appearances.

You will investigate reports, enforce where appropriate, and work with residents and agencies to achieve safer neighbourhoods and sustainable tenancies.

Qualifications

• Excellent communication skills and the ability to manage and prioritise a complex caseload.
• Confidence dealing with challenging behaviour and difficult situations.
• Experience preparing reports, legal notices, witness statements and case documentation.
• Strong understanding of landlord and tenant law and its application to tenancy management and ASB cases.
• Ability to work flexibly and collaboratively with a wide range of stakeholders.

Responsabilités

• Manage a varied caseload of anti-social behaviour cases, including complex and high-risk incidents.
• Build strong relationships with residents, colleagues and external partners to support positive community outcomes.
• Utilise appropriate interventions, enforcement tools and legal remedies to resolve cases effectively.
• Prepare legal notices, witness statements and case documentation.
• Represent Lifestone Homes at court and tribunal proceedings when required.
• Deliver a customer-focused service in line with organisational policies and procedures.
• Work collaboratively with Housing, Income, Customer and Neighbourhood teams to ensure joined-up case management.
• Attend multi-agency meetings and represent Lifestone Homes with local authorities, police and other partner organisations.
• Maintain accurate records and case notes to support investigation and enforcement activity.

Connaissances

Communication skills

Caseload management

Legal documentation

Landlord & tenancy law

Stakeholder engagement

Description du poste

Community Safety Officer (6‑month FTC)

Salary: £42,043 + excellent benefits

Location: Wooburn Green, High Wycombe

Hybrid working: Two days per week in the office, and three days per week working from home, working on your patch or attending court as and when required

Contract: Fixed‑term contract, 6 months

Hours: 37 per week

Are you looking to join a growing, values‑led organisation with a clear social purpose?

At Lifestone Homes, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About the role

We are looking for an experienced Community Safety Officer to join our Community Safety team on a 6‑month fixed‑term contract. This is a key role within our housing service, managing a varied caseload of anti‑social behaviour (ASB) cases, including some of the most complex and high‑risk incidents.

You will work closely with residents, colleagues and external agencies to investigate reports, resolve issues and take enforcement action where necessary. This role requires a confident and proactive individual who can balance strong customer service with effective case management and legal action when required.

Working across our neighbourhoods and communities, you will help ensure residents feel safe in their homes while supporting positive outcomes for individuals and communities.

Key responsibilities

• Manage a varied caseload of anti‑social behaviour cases, including complex and high‑risk incidents


• Build strong relationships with residents, colleagues and external partners to support positive community outcomes


• Utilise appropriate interventions, enforcement tools and legal remedies to resolve cases effectively


• Prepare legal notices, witness statements and case documentation


• Represent Lifestone Homes at court and tribunal proceedings when required


• Deliver a customer‑focused service in line with organisational policies and procedures


• Work collaboratively with Housing, Income, Customer and Neighbourhood teams to ensure joined‑up case management


• Attend multi‑agency meetings and represent Lifestone Homes with local authorities, police and other partner organisations


• Maintain accurate records and case notes to support investigation and enforcement activity

Our expectations

• Effective management of anti‑social behaviour cases from investigation through to resolution


• High levels of customer satisfaction and timely case handling


• Accurate preparation of legal documentation and evidence files


• Positive partnership working with colleagues and external agencies


• Appropriate use of enforcement tools and interventions


• Strong contribution towards safer neighbourhoods and sustainable tenancies


• Compliance with policies, procedures and legal requirements

About you

Essential

• Excellent communication skills and the ability to manage and prioritise a complex caseload


• Confidence dealing with challenging behaviour and difficult situations


• Experience preparing reports, legal notices, witness statements and case documentation


• Strong understanding of landlord and tenant law and its application to tenancy management and ASB cases


• Ability to work flexibly and collaboratively with a wide range of stakeholders


• Strong organisational skills and ability to manage competing priorities


• Ability to communicate clearly with residents, colleagues and partner agencies


• Experience maintaining accurate case records and evidence

Desired

• Experience working within the housing sector, particularly in anti‑social behaviour management


• Experience attending and contributing to multi‑agency meetings


• Experience representing an organisation at court or tribunal proceedings


• Practical, solution‑focused approach to resolving anti‑social behaviour issues


• Strong commitment to delivering positive outcomes for residents and communities

Where could this role take you?

Whilst this role is offered as a 6‑month fixed‑term contract, it could be the start of something bigger.

Many of our colleagues joined the organisation on fixed‑term contracts and have gone on to build successful long‑term careers across housing, customer services, property and corporate functions. As a growing organisation, we are continually creating opportunities for talented people to develop and progress.

Whilst we cannot guarantee an extension or a permanent opportunity at the end of the contract, you will gain valuable experience managing complex anti‑social behaviour cases, working with legal processes, attending court, collaborating with partner agencies and building expertise within a large housing organisation.

Whether your next step is with us or elsewhere, this role will provide an excellent opportunity to strengthen your skills, broaden your experience and make a real difference within our communities.

Benefits

• 25 days annual leave, increasing with service to a maximum of 30 days


• 30 days annual leave from day one for Head of Service, Assistant Director and Director roles


• Christmas closure in addition to your annual leave entitlement


• Option to buy up to 5 additional days of annual leave each year


• Generous pension scheme with up to 10% employer contributions


• Annual performance bonus scheme, recognising individual contributions and achievements


• Enhanced family-friendly leave, including maternity and paternity benefits


• Health Cash Plan with support for everyday healthcare costs, virtual health services, gym discounts and free cover for up to four dependent children


• Life assurance worth three times your annual salary


• Employee Assistance Programme (EAP) providing 24/7 confidential support for your mental, physical and financial wellbeing


• Flexible and hybrid working, helping you balance work and personal commitments


• £200 annual flexible benefits allowance to spend through our benefits platform


• Generous sick pay and income protection cover


• Essential car user allowance and business mileage payments for eligible roles

And that's just the beginning! We also offer:

• Salary sacrifice car leasing scheme with electric and hybrid vehicle options


• Funded training, professional qualifications and apprenticeships


• Two paid Giving Back Days each year to support local communities and charitable causes


• Up to 5 days paid carers leave


• Up to 5 days paid emergency childcare leave


• Paid professional membership or subscription (one per year)


• Peer recognition and reward programme


• Sabbatical opportunities for eligible colleagues


• Mental Health First Aiders across the organisation


• Modern office facilities, including free parking and EV charging where available

Working Hours & Additional Pay

• 37 hours per week


• 09:00 - 17:30 Mon - Thurs


• 09:00 - 17:00 Fridays

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 22nd October, 2026.

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.