Tenancy Sustainment Officer

Sheffield City Council; Sheffield; Hybrid; GBP 21,000 - 32,000; Part time

Benefits offered by this job

Generous holiday entitlement

Flexible working: reduced hours / part

Job share option

Guaranteed interview for disabled/app,

Job summary

Sheffield City Council is seeking a part-time Tenancy Sustainment Officer to support the Tenancy Enforcement & Sustainment Team (TEST) in the Housing Service. The role is permanent and involves 30 hours per week with a strong emphasis on performance reporting and data accuracy.

You will work across housing systems, process referrals, and provide operational support while developing reporting skills in Power BI and Excel. Flexible working options are available to suit the role.

Qualifications

• Excellent IT skills are essential for managing systems and reporting.
• Ability to keep accurate records across housing data and referrals.
• Clear written and verbal communication skills are required.
• Self-motivated and resourceful attitude to support the team.

Responsibilities

• Produce and present performance information using Power BI and Excel.
• Extract data from systems and prepare it for other officers.
• Keep housing systems up to date and accurate.
• Manage inboxes and process referrals.
• Record and extract data using various systems.
• Provide operational support across the team’s functions.
• Assist in organizing and delivering training.

Skills

Excellent IT skills

Accurate record keeping

Strong written and verbal comms

Self-motivated & resourceful

Tools

Power BI

Excel

Job description

This Tenancy Sustainment Officer post sits in the Tenancy Enforcement & Sustainment Team (TEST) within Sheffield City Council's Housing Service. Duties centre on operational support across the team, keeping housing systems accurate, managing inboxes and processing referrals. The post is permanent at 30 hours a week and leans heavily on performance reporting in Power BI and Excel, with exposure to domestic abuse, safeguarding and criminality information.

What the job involves

• Produce and present performance information, using Power BI and Excel extensively
• Extract data from systems and prepare it for use by other officers
• Support the team in keeping housing systems up to date and accurate
• Manage inboxes and process and respond to referrals
• Use various systems to record and extract data accurately
• Provide operational support across the full range of the team's functions
• Assist in organising and delivering training

What’s required

Skills & knowledge

• Excellent IT skills
• Ability to keep accurate records
• Sound written and verbal communication
• Self-motivated and resourceful

Checks & eligibility

• Relevant safeguarding checks

What’s offered

• Generous holiday entitlement
• Flexible working opportunities, including reduced hours, part time or job share
• Guaranteed interview for disabled applicants, care leavers and armed forces veterans who meet the essential criteria