Tenancy Sustainment Officer

West Kent Housing Association; Sevenoaks; Hybrid; GBP 35,000; Full time

Job summary

A leading housing association in Sevenoaks is seeking a Tenancy Sustainment Officer to provide vital support to vulnerable residents in maintaining their tenancies. The role requires excellent communication and compassion, alongside collaboration with various external agencies to ensure residents receive the necessary assistance. The position offers a competitive annual salary of £34,714 and allows for hybrid working, with flexible arrangements supporting both office and remote work.

Benefits

Generous pension and life cover

Health cash plan

Flexible leave package

Paid time off to volunteer

Annual grant for wellbeing

Qualifications

• Experience working with vulnerable residents requiring support.
• Knowledge of welfare benefits systems.
• A clean driving licence and access to a car.

Responsibilities

• Support vulnerable residents to maintain their tenancies.
• Collaborate with local authorities and social services.
• Provide information on welfare benefits and support services.

Skills

Excellent communication skills

Customer service skills

Compassion

Knowledge of adult safeguarding

Collaboration with external agencies

Job description

Tenancy Sustainment Officer (£34,714 per annum, full-time, hybrid working with an office base of Sevenoaks, Kent)

Job Role

We are seeking a Tenancy Sustainment Officer to work with vulnerable residents who require additional support both from internal services and external partners to help maintain their tenancies.

You'll need to have excellent communication and customer service skills, as well as lots of compassion. You'll have some knowledge of adult safeguarding and child protection protocols, welfare benefits, and providing support to vulnerable individuals. You'll need to be able to collaborate with external agencies such as local authorities, Social Care Services, Mental Health Services and the DWP to get the right help for residents who are struggling to manage their tenancies.

The successful candidate will also need a clean driving licence and the use of a car.

About Us

At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.

Our values guide us to how we do this from delivering on our promises, working with honesty, integrity and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.

Benefits

We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.

Location Details

The role will have an office base of Sevenoaks Office. We offer a flexible approach to hybrid working, with full-time colleagues basing themselves in the office twice a week.

Application Information

We will only consider applications submitted with a full CV and completed application form.

Please read the job description for more information about the role. This can be found on our website.

Advert Closing Date: 9am on 6 January 2026

Interview Date: 14 January 2026