Tenancy Sustainment Officer

Ciwmjobs; Liverpool; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

26 days annual leave

Westfield Healthcare Cash Back Plan

Matched pension up to 6%

Enhanced family leave

Cycle to Work Scheme

Job summary

Salvation Army Homes in Liverpool is seeking a Tenancy Sustainment Officer to coordinate tenancy management and rent collection, ensuring fair access and proper processing of applications.

You will allocate vacant properties, support move-on accommodation, and maintain health and safety standards while working as part of a committed team to help residents sustain tenancies.

Qualifications

• Be a confident and capable communicator, not fazed by difficult situations.
• Ability to build trusting professional relationships with high resilience.
• Asset-based approach to empowering people to develop skills and strengths.
• Knowledge or experience of working with homeless people, and/or supporting vulnerable people or groups.
• Understand or learn about community resources and organisations that can help clients.

Responsibilities

• Coordinate tenancy management and rent collection to ensure housing income is collected effectively.
• Ensure fair access, process applications, conduct background checks and allocate vacant properties.
• Ensure supported move-on accommodation is available and minimise void turnaround time.
• Maintain health and safety and property standards as part of the team delivering services to residents.
• Support residents to sustain tenancy when housed in move-on properties and during transitions from the scheme.

Job description

Tenancy Sustainment OfficerSalvation Army HomesStanley, Liverpool, United Kingdom**Description**The Role You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties. You will also ensure supported move on accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes' residents. Working with our residents, you will key to increasing their ability to sustain a tenancy when they housed in our move on properties and when they transition out of the scheme from the scheme. What you’ll bring Blend essential experience and behaviours: Be a confident and capable communicator, not fazed by difficult situations Be able to build trusting, professional relationships and have a high level of resilience. Take an asset-based approach to empowering people to develop their skills, strengths and talents. Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups, Understand or learn about community resources and organisations that can help our clientsWorking Arrangements Service based at Mildmay House Rota based including weekendsOur Offer In return, we offer a competitive and supportive benefits package, including: 26 days annual leave plus bank holidays, increasing to 31 days Westfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support) Matched pension scheme up to 6% (with salary sacrifice option) Enhanced family leave from day one, including enhanced maternity/adoption and paternity pay Occupational sick pay Financial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing support Paid volunteering days Cycle to Work Scheme Discounted private medical insurance Support to learn, broaden your skills and develop your career A fun and inclusive work culture where individual differences are valued and championedClosing date: 22 October 2026 (please note we may close the vacancy early if we receive a large volume of applications) About The Company Founded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people. If you join our passionate staff team you will be contributing to our mission; “Safe Homes. Transform Lives” where you will make a positive difference to residents, who are at the heart of everything we do. Guaranteed interview scheme: Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role. As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. If you require any adjustments or support to enable you to participate fully in the selection process, please let us know. We are committed to ensuring an inclusive and accessible recruitment experience