Tenancy Sustainment Officer

West of Scotland Housing Association; Glasgow; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave 40 days

Hybrid flexibility

IiP Gold

Employee support

Healthcare plan

Cycle to work

Flu jags & health checks

Job summary

West of Scotland Housing Association, in partnership with Yorkhill Housing Association, is seeking a dedicated tenancy Sustainment Officer on a fixed-term basis to August 2027 to deliver a holistic, asset-based tenancy sustainment service.

You will assess risks and manage caseloads to prevent homelessness, coordinating with internal teams and external partners to ensure timely and effective support for tenants.

Qualifications

• Experience in assessing tenants' needs and supporting tenancy sustainment.
• Ability to work with external partners to deliver housing services.
• Methodical and flexible workload organisation.
• Excellent interpersonal and engagement skills.

Responsibilities

• Supporting vulnerable tenants experiencing issues to sustain tenancy and prevent homelessness.
• Working with other teams to ensure efficient service delivery and identify tenants in need of support.
• Managing and monitoring referrals and actions with the Tenancy Sustainment Assistant.
• Assessing tenant needs, completing risk assessments and maintaining records of support provided.
• Managing and reviewing referrals to statutory agencies where appropriate.

Skills

Interpersonal skills

Case management

Stakeholder engagement

Organisational skills

Job description

West of Scotland Housing Association are working in partnership with Yorkhill Housing Association on an exciting project on tenancy sustainability

Funded through the Upstream Homelessness Prevention Fund. The £1 million Scottish Government fund, administered by SFHA and Homeless Network Scotland (HNS), builds on the learning and impact generated through the first phase of the Upstream Homelessness Prevention Fund and will support tenancy sustainment and homelessness prevention activity across the Glasgow local authority

You will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.

We are looking for a new tenancy Sustainment Officer fixed term until August 2027, who shares our values and will use them to guide the way they work on a daily basis.

You will be accountable to our Housing & Community Teams. At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,300 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.

Our values—respect, inclusive, integrity, improvement and support—guide everything we do.

Benefits

• 84% of staff say WSHA is a great place to work
• 40 days annual leave, plus hybrid flexibility
• Investors in People Gold accreditation, reflecting our dedication to wellbeing
• Free access to a comprehensive Employee Support Service
• Healthcare plan for you and your family
• Cycle to work scheme and secure bike storage
• Free flu jags and annual health checks

About the Role

Reporting to our Housing Team Leader, you will be responsible for delivering a holistic, comprehensive, asset based, tenancy sustainment service to those at risk of homelessness or those who have previously been homeless with the aim of preventing a cycle of homelessness within our communities.

You will take an assessment and case management approach, ensuring that all relevant issues identified by tenants are addressed to reduce the risk of homelessness.

Key Responsibilities

• Supporting vulnerable tenants experiencing issues such as mental health challenges, financial problems or social isolation to identify the support they need to sustain their tenancy and prevent homelessness
• Working with other teams within the Association to ensure efficient service delivery and identify vulnerable tenants in need of support
• Managing and Monitoring referrals and agree actions with the Tenancy Sustainment Assistant
• Assessing tenant needs, complete risk assessments and action plans, and maintain accurate records of the support and assistance provided
• Managing and review referrals to statutory agencies as appropriate such as Safeguarding, Occupational Therapy, Health and Social Work

About You

Excellent interpersonal and engagement skills with a proven track record of being able to build strong relationships with internal and external stakeholders

Experience of assessing tenants needs and supporting them to manage their tenancy effectively

Experience of working with a range of external partners and agencies to deliver excellent housing services

A methodical and flexible approach to organising and prioritising a varied workload

Inclusive Employer

We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.