Tenancy Support Worker

North Northamptonshire Council; England; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Career development

Generous leave 28-33 days

Hybrid & flexible working

Employee assistance program

Job summary

North Northamptonshire Council is interviewing for a Tenancy Support Worker within the Accommodation Service to provide practical, person-centred support to individuals with complex needs in supported and temporary accommodation. You will deliver tailored sessions, develop and review support plans, and conduct welfare visits while working with partner agencies to promote independent living.

The role emphasises safeguarding, accurate record-keeping and a proactive, solution-focused approach.

Qualifications

• Experience of working with vulnerable people, ideally within housing, homelessness, support, social care or related services.
• Strong communication and interpersonal skills, with the ability to build positive relationships and maintain professional boundaries.
• An understanding of the challenges faced by people experiencing homelessness, rough sleeping or complex needs.
• The ability to manage a varied workload and work effectively both independently and as part of a team.
• Good organisational and record-keeping skills.
• A commitment to safeguarding, equality, diversity and inclusion.
• A proactive, solution-focused approach and a genuine desire to help people improve their circumstances.

Responsibilities

• Delivering one-to-one support sessions tailored to individual needs.
• Developing, reviewing and updating support plans and risk assessments.
• Undertaking welfare visits and property inspections.
• Supporting residents to access benefits, healthcare and specialist support services.
• Promoting independent living skills, wellbeing and tenancy sustainment.
• Working closely with partner agencies and attending multi-agency meetings.
• Supporting residents to overcome barriers and progress towards independent living.
• Identifying and responding appropriately to safeguarding concerns.
• Maintaining accurate case records and monitoring outcomes.

Skills

Vulnerable people experience

Communication

Teamwork

Job description

About The Role

Are you passionate about making a positive difference to people's lives? Do you want to work in a role where every day brings new challenges, opportunities and rewards? We are looking for a committed and compassionate Tenancy Support Worker to join our Accommodation Service within Housing Solutions at North Northamptonshire Council.

The Accommodation Service plays a vital role in preventing and relieving homelessness across North Northamptonshire. We provide a range of accommodation and support services, including temporary accommodation, supported accommodation projects, rough sleeping services and tenancy sustainment support.

You will be joining a supportive and experienced team managed by the Accommodation Services Manager, alongside a Team Leader, three Senior Officers and a team of dedicated Tenancy Support Workers. Together, we work to help some of the most vulnerable members of our communities achieve stability, independence and positive outcomes.

This is a fantastic opportunity to build a rewarding career in housing, homelessness and support services while making a genuine impact on people's lives.

What will you be doing?

No two days are the same in this varied and rewarding role. You will provide practical, person-centred support to individuals with a history of rough sleeping and complex needs who are living within the Council's supported accommodation and temporary accommodation services.

Key Responsibilities Will Include

• Delivering one-to-one support sessions tailored to individual needs.


• Developing, reviewing and updating support plans and risk assessments.


• Undertaking welfare visits and property inspections.


• Supporting residents to access benefits, healthcare and specialist support services.


• Promoting independent living skills, wellbeing and tenancy sustainment.


• Working closely with partner agencies and attending multi-agency meetings.


• Supporting residents to overcome barriers and progress towards independent living.


• Identifying and responding appropriately to safeguarding concerns.


• Maintaining accurate case records and monitoring outcomes.

About You

We are looking for someone who is empathetic, resilient and passionate about supporting people to achieve their goals.

You Will Have

• Experience of working with vulnerable people, ideally within housing, homelessness, support, social care or related services.


• Strong communication and interpersonal skills, with the ability to build positive relationships and maintain professional boundaries.


• An understanding of the challenges faced by people experiencing homelessness, rough sleeping or complex needs.


• The ability to manage a varied workload and work effectively both independently and as part of a team.


• Good organisational and record-keeping skills.


• A commitment to safeguarding, equality, diversity and inclusion.


• A proactive, solution-focused approach and a genuine desire to help people improve their circumstances.

In return, you will gain valuable experience in homelessness prevention, housing support, tenancy sustainment, safeguarding and multi-agency working. We actively support learning and development through training opportunities, professional development and exposure to a broad range of housing services, providing excellent opportunities to progress into specialist, senior or management roles within the service.

Our benefits

Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people.

You'll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment.

We Offer a Vibrant Working Environment With

• a competitive salary


• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.


• lots of opportunities to develop your skills, knowledge and potential in a large unitary council


• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days


• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About Us

We're proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Our Values and Behaviours

• Customer-focused


• Respectful


• Efficient


• Supportive


• Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Attached documents

• Tenancy Support Worker (RSP) JDPS_Edward Frost.pdf