Tenancy Support Officer

Parkinson's UK; Wellingborough; Remote; GBP 27,000 - 36,000; Full time

Job summary

A leading housing association seeks a Tenancy Sustainment Officer to support tenants in maintaining tenancies and achieving independent living. This role is crucial for assessing customer needs, developing plans, and collaborating with various housing officers. The position offers 25 days of annual leave along with health benefits and flexible working options.

Benefits

25 days annual leave

Health cash plan (following probation)

Flexible working options

Social Housing Pension Scheme

Qualifications

• Experience in customer-facing roles.
• Experience in delivering housing management support services.
• Ability to communicate complex information effectively.

Responsibilities

• Assess individual customer needs and develop tenancy sustainment plans.
• Identify early warning signs of tenancy failure.
• Assist tenants with navigating benefits systems.

Skills

Customer service

Conflict resolution

Communication

Understanding of housing benefits

Job description

Location Remote working with an option to book a desk in our Wellingborough office

Hours 37

The Vacancy

We own and manage around 5000 homes with a £23 million turnover and our mission is to “we partner with customers and communities to shape places people are proud to call home.” We pride ourselves on being a forward-thinking progressive housing association reflective of what is an ever- changing sector. With housing being high on the public’s agenda, Greatwell Homes continues to grow.

We're recruiting for aTenancy Sustainment Officer, this position plays a vital role in supporting tenants to maintain their tenancies and achieve successful, independent living.

Your main responsibilities will include:

• Assessing individual customer needs and develop personalised tenancy sustainment plans.
• Identifying early warning signs of tenancy failure and take timely preventative action.
• Work closely with customers to address issues such as rent arrears & property condition concerns.
• Assist tenants with navigating the benefits system, including Universal Credit (UC) andHousing Benefit (HB).
• Referring customers to appropriate external support services.
• Work in partnership with Neighbourhood Housing Officers (NHOs), Income Recovery Officers (IROs).
• Maintaining accurate, up-to-date case records using internal systems.

What we are looking for:

Our successful candidate will have the following skills and experience:

• Experience of working in a customer facing role.
• Experience in delivering a housing management & support service to the elderly and vulnerable adults within the community.
• Experience working with customers facing issues such as rent arrears, mental health, addiction, or ASB.
• The abilityto effectively communicate complex information clearly and effectively.
• Be able to effectively deal with conflict and potentially aggressive/volatile situations involving customers.
• A good understanding of housing and welfare benefits (e.g., Universal Credit, HB, DHP).

To apply for this position, please create a candidate profile with Greatwell Homes’ careers page.

In return you will benefit from 25 days annual leave, health cash plan (following probation), the ability to work flexibly and the option of a Social Housing Pension Scheme.

Please note that we reserve the right to close this advert early for the right candidate.

Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we’re committed toproviding great services and high-quality living environments.

Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.

We value our staff and always look for ways in which we can help them develop their skills and knowledge.

About Us

Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we’re committed toproviding great services and high-quality living environments.

Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.

We value our staff and always look for ways in which we can help them develop their skills and knowledge.