Business Support Officer

We Manage Jobs(WMJobs); Royal Leamington Spa; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dedicated team as a Business Support Officer within Warwickshire's Adult and Community Learning Team. This role offers the opportunity to support learners from initial enquiries to exam invigilation while promoting a positive and inclusive environment. Enjoy competitive benefits and flexible working opportunities.

Benefits

Generous annual leave

Pension scheme with employer contribution

Volunteering & Wellbeing Day

Access to perks and discounts platform

Qualifications

• Ability to handle confidential information and comply with data protection requirements.
• Experience in a busy team environment where deadlines are crucial.

Responsibilities

• Process enquiries and enrolments consistently for adult learning courses.
• Assist in invigilating exams and administer the ACL service’s requirements.

Skills

Organisational skills

Attention to detail

Education

Fluency in spoken English

Job description

We have an exciting opportunity for a Business Support Officer within the Adult and Community Learning Team, based at the Pound Lane Learning Centre in Leamington. The post is 30hrs per week, Tuesday to Friday: working 8.30 - 5pm Tues, 8.30 - 4.30pm Wed/Thurs and 8.30 - 4pm on Fridays. The role will also cover a Tuesday evening (10.30 – 7pm) once every four weeks during term time from September. This is on a rota basis with the team as the service currently offers evening courses, but we look for flexibility within the team as the day or frequency of evenings may be subject to change in future terms.

We are looking for individuals who can work in a busy team where deadlines are crucial. You need to have good organisational skills and attention to detail to ensure enquiries and enrolments are processed consistently, and have the ability to maintain confidentiality, complying with data protection requirements.

Adult and Community Learning offer courses for adults and families across the county. Whether learners wish to develop skills and qualifications for employment or everyday life, support children’s education, pursue an interest, gain confidence or just meet new people in a friendly and welcoming atmosphere, the Business Support team are there to help learners at every stage of their journey, from initial enquiries and enrolment to administering and invigilating exams. As part of the invigilation team, there may be occasions where you would be required to travel to other teaching venues to help invigilate exams.

You will be a part of the small friendly team based at reception during term time, so you will need to be confident interacting with a wide range of learners, staff and visitors, as well as managing the ACL Service’s administration requirements. There may be the opportunity to work from home during non-term-time periods (business needs permitting).

You will work proactively, always looking for ways of improving how we work and contributing to the outcomes of the service you are supporting, as well as the outcomes of the Business Support Service.

Business Support contributes to the efficient running of the ACL Service and the achievement of the County Council vision to make Warwickshire the best it can be, sustainable now and for future generations.

Now is an exciting time to be a part of our team as Warwickshire has been chosen as one of the seven areas to deliver the Families First for Children Pathfinder Programme. Join us to help shape and influence the future of children's social care together. Find out why we are good Ofsted.

If you want to build strong relationships and connections with families, join Warwickshire’s Children and Families service. Click here to find out more about Warwickshire County Council’s Children and Families Service.

Our Offer to you includes:

• Supportive managers who provide recognition and a robust supervision policy focused on wellbeing and workload.
• A Volunteering & Wellbeing Day in addition to generous annual leave and an additional day at Christmas.
• We also offer a Refer a Friend package scheme for some roles, Terms & Conditions apply.

Click here to download our Why work for Us Brochure

For further information, please see the Job Description and Person Specification below:

Business Support Officer

Working for Warwickshire –This is the difference you make:

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision—could you be one of them!

We are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills, and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us. We provide a generous pension scheme, including an employer contribution rate of around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more, please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund.

The benefits we offer include agile working, generous annual leave entitlement plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Click here to view the benefits at Warwickshire County Council

Additional Information:

Warwickshire County Council is committed to safeguarding and promoting the welfare of children, young people, and adults. Successful applicants will be subject to pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, any declared criminal offences will be assessed on a case-by-case basis. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

To discuss the role, please contact Sharon McAusland at [e-mail].

Closing Date: 16^th June 2025
Interview Date: Week commencing 23^rd June 2025.

For application forms in an alternative format/language or adjustments during the application process or upon appointment, please contact [e-mail].

Warwickshire County Council is committed to equality of opportunity for all employees and aims to address underrepresentation in its workforce. See more.