Tenancy Support Officer

Chorley Council and South Ribble Counci; Chorley; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Hybrid work

Local Government pension

Health cash plan

Cashback website access

Volunteering days

Free parking

Job summary

Chorley Council is seeking a Tenancy Support Officer (Housing Options) in Chorley. You will help residents settle into homes, prevent homelessness and provide practical support to build long-term tenancy stability.

The role involves community visits, home visits, and coordinating with landlords and partner agencies, with a focus on budgeting, benefits and tenancy management. The post requires strong communication, organisation and empathy, with a proactive, collaborative approach to working with

Qualifications

• Experience helping tenants and delivering practical support.
• Organised and proactive with a varied workload.
• Ability to build trust and motivate customers to make changes.

Responsibilities

• Helping customers settle into accommodation and sustain their tenancy.
• Identifying risks and creating personalised support plans.
• Providing advice on budgeting, benefits and tenancy management.
• Delivering support in homes, community settings and by phone.
• Building customers' confidence, resilience and independence.
• Working with landlords and partner agencies to coordinate support.
• Providing housing advice, guidance and signposting.
• Supporting drop-in sessions and early intervention activities.
• Keeping accurate records and monitoring outcomes.
• Working with colleagues to achieve positive outcomes for customers.

Skills

Communication

Organisation

Empathy

Teamwork

Driving licence

Education

Relevant qualifications welcome

Job description

About The Role

Role: Tenancy Support Officer (Housing Options)

Location: Chorley

Contract: Full time / Fixed Term Contract (24 months)

Salary: £31,537 - £33,699

Closing Date: 1st September 2026

Are you passionate about helping people build stable, successful futures in their homes?
If you enjoy working directly with residents, solving problems and making a real difference to people's lives, this could be the perfect role for you. As our Tenancy Support Officer, you'll play a key part in preventing homelessness, helping people settle into new homes and giving them the confidence and skills to maintain their tenancy long term. Every day brings new challenges and opportunities to support individuals and families at some of the most important moments in their lives.

What you’ll be getting up to

• Helping customers settle into accommodation and sustain their tenancy.
• Identifying risks and creating personalised support plans.
• Providing advice on budgeting, benefits and tenancy management.
• Delivering support in homes, community settings and by phone.
• Building customers' confidence, resilience and independence.
• Working with landlords and partner agencies to coordinate support.
• Providing housing advice, guidance and signposting.
• Supporting drop-in sessions and early intervention activities.
• Keeping accurate records and monitoring outcomes.
• Working with colleagues to achieve positive outcomes for customers.

Who we’re looking for

• We're looking for a people person who is passionate about helping others overcome challenges and succeed in their homes. You'll be a confident communicator who can quickly build trust, provide practical support and motivate customers to make positive changes.
• You'll be organised, proactive and able to manage a varied workload, while working collaboratively with colleagues, landlords and partner agencies. Whether your background is in housing, homelessness, support work or another customer-focused role, you'll understand how to work with people facing difficult circumstances and help them find lasting solutions.
• Most importantly, you'll share our commitment to preventing homelessness, building resilience and making a real difference to people's lives every day. Relevant qualifications are welcome, but we value the right attitude, skills and experience just as much.

Otherrequirements

• This role requires you to regularly use a vehicle therefore you must possess a valid UK Driving Licence.

Our Benefits

• 25 days annual leave plus bank holidays (and Christmas shutdown)
• Hybrid/agile working from day one
• Local Government pension
• Healthcare Cash Plan for cash back on health treatments
• Cashback website access for savings on brands you love
• Volunteering days
• Free parking

Many of our colleagues work flexibly for us. We’re always open to conversations around different working arrangements.

About Us

Chorley Council is dedicated to providing first-class services and promoting the well-being of the local community. Our staff are our greatest resource, at the heart of everything we do, and are crucial to the delivery of excellent services for our residents. At Chorley Council, we’re always striving to make our borough the best to live, work and visit.

Working Together

We share a number of our services with South Ribble Borough Council. This allows for improved resilience across both councils and provides numerous benefits to our operations. Whilst some staff and back-end processes are shared between the Councils, both Councils still retain sovereignty and have separate strategies and corporate plans.

Additional information

Equal Opportunities

We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices.

We’re committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the \"Contact Us\" page on our website.

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.