Tenancy Management Officer

Allscreens Nationwide Ltd; Swinton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Professional growth opportunities

Supportive environment

Comprehensive benefits

Job summary

Salford Property Link is seeking a Tenancy Management Officer on a fixed-term contract to cover maternity leave in Salford. You will work directly with residents to create safe, supportive communities and ensure homes are well managed and maintained, with a focus on compassionate, person-centered support.

The role emphasizes engagement, advocacy, housing management, and data reporting, within a collaborative team that values inclusion and professional development.

Qualifications

• Experience in housing management, neighbourhoods, or community engagement is desirable.
• Excellent communication, organisational, and problem-solving abilities.
• Empathy and resilience to support residents with compassion.

Responsibilities

• Engage with residents and tailor support to their needs.
• Organise and facilitate events, workshops, and activities to foster belonging.
• Conduct inspections, address maintenance issues, and ensure safety and comfort.
• Assist residents in accessing employment, education, and social services.
• Mediat[e] conflicts and promote positive relationships within the community.
• Maintain accurate records and reports to track resident progress and outcomes.

Skills

Communication

Organisational skills

Problem-solving

Empathy

Resilience

Flexibility

Job description

Fixed term contract for up to 12 months to cover maternity leave

Are you passionate about making a difference in your community? Do you have a heart for helping homeless families and individuals find safe, secure, and supportive housing? If so, we want YOU to join our dynamic and dedicated team at Salford Property Link, Salford City Council's housing management team committed to transforming lives through compassionate rehousing.

At Salford Property Link, we believe that everyone deserves a place to call home. Our mission is to provide quality housing solutions for homeless families and individuals, offering not just a roof over their heads but also the support and resources they need to rebuild their lives. We are a forward-thinking team with a strong commitment to social justice and community empowerment.

Your Role:

As a Tenancy Management Officer, you will be at the heart of our mission, working directly with residents to create vibrant, safe, and supportive communities. Your day-to-day responsibilities will include:

• Engaging with Residents: Build strong relationships with residents, understanding their needs, and providing tailored support.
• Community Building: Organise and facilitate events, workshops, and activities to foster a sense of belonging and mutual support.
• Housing Management: Conduct regular inspections, address maintenance issues, and ensure our properties meet high standards of safety and comfort.
• Advocacy and Support: Assist residents in accessing resources such as employment opportunities, educational programs, and social services.
• Conflict Resolution: Mediate disputes and foster positive relationships within the community.
• Data Management: Maintain accurate records and reports to track resident progress and community outcomes.

What We’re Looking For:

• Passion: A genuine commitment to improving the lives of homeless families and individuals.
• Experience: Previous experience in housing management, neighbourhoods, or community engagement is highly desirable.
• Skills: Strong communication, organisational, and problem-solving skills.
• Empathy: The ability to listen, understand, and respond to residents' needs with compassion.
• Resilience: The ability to handle challenging situations with a positive and proactive attitude.
• Flexibility: Willingness to go above and beyond for your tenants and to be adaptable.

What We Offer:

• Impactful Work: The opportunity to make a real difference in the lives of those in need.
• Professional Growth: Ongoing training and development opportunities to enhance your skills and career.
• Supportive Environment: A collaborative and inclusive workplace where your ideas and contributions are valued.
• Comprehensive Benefits: A competitive salary and employee benefits.

Join us in creating a brighter future for homeless families and individuals. Together, we can build stronger communities and change lives, one home at a time.

Manager email address - [e-mail]

What we need from you if you are invited to interview:

Passport/ID - You will be required to provide original documentation confirming your right to work in the UK. Successful candidates will also be required to provide proof of address.

Qualifications/registrations if applicable for the role

Want to know more about Salford?

As an authority we are dedicated to improving the lives of our residents, and as an employer we are passionate about helping individuals to thrive in their work. We are committed to developing a diverse and inclusive culture and are proud of our professional accreditations which champion this.

Find out about our city as a place to live, work & grow, and learn more about the amazing work we are doing. You’ll also find out about the wealth of benefits we have to offer you here!

Privacy Statement and Data Protection

Our core data protection obligations and commitments are set out in the council’s primary Recruitment and Employment Privacy Notice which can be found at https://www.salford.gov.uk/gdpr