Tenancy Support Officer

Medirest Signature; Chorley; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave plus bank/publics

Hybrid/agile working from day one

Local Government pension

Healthcare Cash Plan

Cashback website access

Volunteering days

Free parking

Job summary

Medirest Signature in Chorley is recruiting a Tenancy Support Officer (Housing Options) to help residents settle into accommodation and sustain their tenancy. You will identify risks, develop personalised support plans and provide budgeting advice, delivering support across homes, community settings and by phone.

The role emphasises building confidence, resilience and independence while coordinating with landlords and partner agencies to secure long-term housing solutions.

Qualifications

• Passion for helping others and preventing homelessness.
• Ability to work with landlords and partner agencies.
• Full driving licence is required.

Responsibilities

• Help customers settle into accommodation and sustain tenancy.
• Identify risks and create personalised support plans.
• Provide budgeting, benefits and tenancy management advice.
• Deliver support in homes, community settings and by phone.
• Build customers' confidence, resilience and independence.
• Work with landlords and partner agencies to coordinate support.
• Provide housing advice, guidance and signposting.
• Support drop-in sessions and early intervention activities.
• Keep accurate records and monitor outcomes.
• Work with colleagues to achieve positive outcomes for customers.

Skills

People person

Confident communicator

Organised

Collaborative

Motivate customers

Job description

Role: Tenancy Support Officer (Housing Options)

Location: Chorley

Contract: Full time / Fixed Term Contract (24 months)

Salary: 31,537 - 33,699

Closing Date: 1st September 2026

Are you passionate about helping people build stable, successful futures in their homes? If you enjoy working directly with residents, solving problems and making a real difference to people's lives, this could be the perfect role for you. As our Tenancy Support Officer, you'll play a key part in preventing homelessness, helping people settle into new homes and giving them the confidence and skills to maintain their tenancy long term. Every day brings new challenges and opportunities to support individuals and families at some of the most important moments in their lives.

What you'll be getting up to

• Helping customers settle into accommodation and sustain their tenancy.
• Identifying risks and creating personalised support plans.
• Providing advice on budgeting, benefits and tenancy management.
• Delivering support in homes, community settings and by phone.
• Building customers' confidence, resilience and independence.
• Working with landlords and partner agencies to coordinate support.
• Providing housing advice, guidance and signposting.
• Supporting drop-in sessions and early intervention activities.
• Keeping accurate records and monitoring outcomes.
• Working with colleagues to achieve positive outcomes for customers.

Who we're looking for

• We're looking for a people person who is passionate about helping others overcome challenges and succeed in their homes. You'll be a confident communicator who can quickly build trust, provide practical support and motivate customers to make positive changes.

• You’ll be organised, proactive and able to manage a varied workload, while working collaboratively with colleagues, landlords and partner agencies. Whether your background is in housing, homelessness, support work or another customer-focused role, you’ll understand how to work with people facing difficult circumstances and help them find lasting solutions.

• Most importantly, you’ll share our commitment to preventing homelessness, building resilience and making a real difference to people's lives every day. Relevant qualifications are welcome, but we value the right attitude, skills and experience just as much.

Other requirements

• This role requires you to regularly use a vehicle therefore you must possess a valid UK Driving Licence.

Our Benefits

• 25 days annual leave plus bank holidays (and Christmas shutdown)
• Hybrid/agile working from day one
• Local Government pension
• Healthcare Cash Plan for cash back on health treatments
• Cashback website access for savings on brands you love
• Volunteering days
• Free parking

Many of our colleagues work flexibly for us. We're always open to conversations around different working arrangements.