Temporary accommodation Move on Officer

Trafford Council; Stretford; Hybrid; GBP 27,000 - 38,000; Full time

Benefits offered by this job

26 days annual leave

Hybrid working

LGPS pension

Job summary

Trafford Council is seeking a Temporary Accommodation Move on Officer to support households in temporary accommodation and guide them toward a permanent offer of accommodation. You will handle move-on pathways, manage HMOs, and address rent arrears, ASB and repair issues.

You will empower households to live independently and navigate housing options within a collaborative team. The role requires experience in housing or homelessness services, with strong partnership skills and knowledge of

Qualifications

• Experience in housing, homelessness, resettlement or related support service.
• Ability to work in a multi-functional team with partners and landlords.
• Knowledge of housing legislation and safeguarding principles.

Responsibilities

• Provide move-on support to households in temporary/emergency accommodation.
• Manage capable move-on pathways and respond to rent arrears, ASB or repairs.
• Liaise with public/private sector partners to secure permanent accommodation solutions.

Job description

Working Pattern: Full time

Working Arrangement: Hybrid

Fixed Term End Date: 12 months from start date

Interview Type: Face to face

SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.

About the Role

In the role of Temporary Accommodation Move on Officer, you will provide support to households placed in temporary/emergency accommodation to access a permanent offer of accommodation by ensuring all households in temporary/emergency accommodation have move on pathways in place to reduce the time spent in this type of accommodation. You will manage any HMO temporary accommodation and deal with rent arrears, ASB or repair issues.

You will empower households with the skills to lead an independent life within the community and to be able to maintain their tenancy going forward.

You will be working with a variety of challenging customer groups, including but not limited to; homeless singles and families with complex needs, people fleeing or experiencing domestic abuse, care leavers, and former rough sleepers in an environment that delivers lean and efficient services whilst delivering high levels of performance

About You

We want someone with previous experience working within a housing, homelessness, resettlement or support related service with a proven experience of working within a multi-functional team, with partners to deliver a range of services to a diverse community. You will be working

Experience of supporting vulnerable people and enabling such to move towards independent living is desirable. You will require the ability to create partnerships

with public/private sector stakeholders, providers, and landlords and have a proven track record of delivering effective solutions and excellent customer service to a diverse community.

You will have knowledge of associated regional and national community strategies and relevant legislation related to housing support and homelessness prevention, including: Housing Act 1996 as amended by the Homelessness Act 2002, Homeless Reduction Act 2017, Regulations and responsibilities on the service contained within the Children’s Act 1989, Regulations and responsibilities on the service contained within the Care Act 2014 and Principles and requirements of General Data Protection Regulation (GDPR) legislation

You will require excellent communication skills (verbal and written) alongside good interpersonal skills, with the ability to persuade, negotiate and influence effectively especially when liaising with other agencies to achieve the best possible outcomes for customers.

The ability to deal with people effectively and sympathetically in sometimes challenging, emotional and sensitive situations, as well as making and relaying difficult decisions in line with legislation is key.

You must have planning and organisational skills: organising casework and prioritising your own work tasks to meet deadlines and produce accurate work to a high standard with the ability to use own initiative and respond independently to unexpected problems and situations

Experience in using IT software packages (e.g. Microsoft Office Outlook, Word, Excel) and databases is essential.

Drive, determination and excellent relationship skills are also important.

Additional Information

Find Out More.

For the full details of this opportunity, please refer to the role profile linked below.

If you have any questions or would like an informal chat you can get in contact with the hiring manager, Rob Miller at [e-mail].

About us...

Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.

Why Trafford?

We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.”

Our Culture...

Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day.

They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.

What you'll love about working with us...

Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:

• Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
• Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working
• Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
• Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.
• Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
• Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
• Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.

Key Information...

• Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Some roles may also require a DBS check and/or police vetting, which will be noted on the role profile.
• Please note: We are not a licensed sponsor and will not be able to support with your work visa.
• Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice | Trafford Council privacy notice | Trafford Council

We want everyone to feel confident and supported throughout our recruitment process. If you need any help, adjustments or support at any stage, please get in touch with us at [e-mail]