Tenancy Progression - Team Leader

Kinleigh Folkard & Hayward; Greater London; Hybrid; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Cycle to Work

Smart Tech Scheme

Employee Assistance Programme

Professional qualifications

Job summary

Kinleigh Folkard & Hayward in Wimbledon is seeking a Tenancy Progression Team Leader to join the Residential Lettings team. The role is full-time with a hybrid pattern, based at Nelson House, and offers a salary of £33,000-£35,000 with one day per week from home.

You will lead the Tenancy Progression team, ensuring compliant and efficient progression of tenancy transactions while delivering excellent service to landlords, tenants and stakeholders.

Qualifications

• Experience in lettings administration or tenancy progression.
• Strong customer service and communication skills.
• Leadership or mentoring experience.
• Excellent organizational ability to manage competing priorities.
• Attention to detail and compliance with regulatory requirements.
• Proactive problem-solving and continuous improvement mindset.

Responsibilities

• Lead, coach and support the Tenancy Progression team to achieve objectives.
• Monitor workloads and allocate resources to ensure timely progress and service standards.
• Act as the primary escalation point for complex stakeholder queries.
• Oversee end-to-end tenancy progression to deliver a smooth customer journey.
• Review tenancy files to ensure accuracy, completeness and compliance.
• Ensure regulatory and company requirements are met (Right to Rent, AML, deposit registration, safety certs, licensing).
• Conduct audits and proactively identify compliance risks.
• Maintain auditable records across all company systems.
• Manage relationships with third-party providers and contractors.
• Drive continuous improvement to enhance efficiency, consistency, customer experience and risk management.

Skills

Leadership

Customer service

Compliance

Regulatory knowledge

Communication

Problem-solving

Time management

Job description

Do you enjoy helping a team perform at its best while making sure every detail is completed accurately and on time? At KFH, we're looking for a Tenancy Progression Team Leader to join our Residential Lettings team in Wimbledon, based at Nelson House. Reporting to the Head of Tenancy Progression, this full-time role offers a salary of £33,000-£35,000 and a hybrid working pattern with one day per week working from home.

As Tenancy Progression Team Leader, you'll play a key role in ensuring tenancy transactions progress smoothly, compliantly and efficiently. You'll lead a team responsible for delivering excellent service to landlords, tenants, branch colleagues and other stakeholders, while helping to embed consistent best practice across the division. This is an opportunity to combine people leadership, operational oversight and compliance expertise in a role that has a direct impact on customer experience and business performance.

What you'll be doing

• Lead, coach and support the Tenancy Progression team to achieve individual and team objectives.
• Monitor workloads and allocate resources to ensure transactions progress efficiently and service standards are maintained.
• Act as the primary escalation point for complex stakeholder queries, ensuring timely and effective resolution.
• Oversee the end-to-end tenancy progression process to deliver a smooth customer journey.
• Review tenancy files and documentation to ensure accuracy, completeness and compliance.
• Ensure all regulatory and company requirements are met, including Right to Rent, AML, deposit registration, safety certification and licensing obligations.
• Conduct audits and proactively identify and elevate compliance risks where required.
• Maintain accurate and auditable records across all company systems.
• Manage relationships with third-party providers and contractors to support tenancy progression activities.
• Drive continuous improvement by identifying opportunities to enhance efficiency, consistency, customer experience and risk management.

What you'll need

• Experience within lettings administration, tenancy progression, property management or a similar operational environment.
• Strong customer service and communication skills, with the ability to build relationships across a variety of stakeholders.
• Previous leadership, coaching or mentoring experience with the ability to support team performance.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Excellent attention to detail and confidence working with compliance processes and regulatory requirements.
• A proactive mindset with strong problem-solving skills and a commitment to continuous improvement.

Here’s what you can look forward to

• 28 Days Holiday + Bank Holidays
• A pension scheme to help you build towards retirement
• Car Salary Sacrifice Scheme
• Enhanced Family Friendly Leave covering maternity, paternity, adoption & IVF
• Free, confidential counselling through our Employee Assistance Programme
• Spread the cost of the latest gadgets & appliances with our Smart Tech Scheme
• Cut your commute's carbon footprint with our Cycle2Work Scheme
• Competitive base pay benchmarked to market, plus commission & performance bonuses on most roles
• Recognition for length of service, marked with special days & celebrations
• Funded professional qualifications to back your development & career growth
• Regular company socials, because we work hard & socialise even harder
• Access discounts at over 900 retailers through our smart spending app, plus a wellbeing centre with resources to help you stay active, eat well, build financial confidence & look after your mental health

At KFH, we're committed to creating an inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and experiences and are committed to ensuring our recruitment process is fair, accessible and inclusive.