Tenancy Services Consultant

Chase Buchanan Group; Greater London; Remote; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Employee assistance

Holiday allowance

Charity matching

Payroll giving

Eye care benefits

Birthday leave

Health plan

Job summary

Chestertons Estate Agency in London is seeking a Tenancy Consultant to join our Tenancy Services team at the Tower Bridge office. This role is 40 hours per week, Monday to Friday, with flexible start and finish times between 8.30am and 6pm, to support a busy lettings operation.

As the primary contact for tenants and landlords from the start of a tenancy, you will advise on Housing Act matters, conduct rent reviews, manage renewals and variations, and ensure a positive, professional experience

Qualifications

• Experience in tenancy/lettings/renewals.
• Strong customer service background and communication skills.
• Proficient with tenancy and CRM systems.

Responsibilities

• Contribute to the tenancy lifecycle from start to end.
• Provide advice on Housing Act legislation and rent reviews.
• Manage renewals, changes of sharer, and tenancy variations.
• Maintain clear and proactive communication with tenants and landlords.

Skills

Tenancy experience

Customer service

CRM systems

IT proficiency

Tools

CRM systems

Job description

Chestertons Estate Agency

Tenancy Consultant

Hours: 40 hours a week, Monday to Friday worked flexibly between 8.30am and 6pm

Location: Tower Bridge

Salary: £30,000-35,000 per annum plus benefits

A fantastic opportunity has arisen to join our established Tenancy Services team. Based at our Tower Bridge office. We are looking for an exceptional Tenancy Services Consultant to contribute to the smooth and efficient running of the department.

Key Responsibilities

We are looking for an exceptional Tenancy Consultant to join our team to serve as a primary point of contact for tenants and landlords from the start of a new tenancy, ensuring a smooth, compliant, and customer focused experience throughout the entire tenancy lifecycle.‑focused experience throughout the entire tenancy lifecycle.

Provide expert advice on Housing Act legislation, oversee annual rent reviews, and manage the renewal of non-Housing Act tenancies. Handle all in‑tenancy variations in a fair, professional, and commercially responsible manner.‑Housing Act tenancies.

The ideal candidate will have high attention to detail, an enthusiasm for the London lettings market and will have a track record of providing excellent customer service.

Your main duties will include:

• Conduct annual rent reviews.


• Serve Section 13 notices accurately and within statutory timelines.


• Coordinate requests such as change of sharer, renewals, and other variations.


• Demonstrates the capability to manage high‑value and complex tenancies, adapting approach appropriately for arrangements such as short‑lets and corporate tenancies.


• Ensure a positive, professional experience with tenants and landlords from tenancy commencement.


• Provide clear, informed advice on legislation, obligations, and tenancy processes.


• Maintain high levels of communication, ensuring all parties feel supported and informed.

Attributes:

• Prior experience in a tenancy, lettings, or renewals role with strong understanding of tenancy processes.


• Understanding of Housing Act legislation and its practical application.


• Ability to foster positive working relationships


• Effective management of customer/client relationships


• Excellent communication, negotiation, and relationship building skills.‑building skills.


• High attention to detail and accuracy in documentation.


• Time management skills of planning, prioritising and organisation


• Objection handling and problem solving


• Proficient IT skills and ability to use tenancy and CRM systems effectively.

About The Company

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits

Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.