Tenancy Manager

RAYNER PERSONNEL; Hoddesdon; On-site; GBP 32,000 - 35,000; Full time

Job summary

Rayner Personnel is seeking an organised, proactive Tenancy Manager/Property Manager to join a busy lettings team in Hoddesdon/Cheshunt. You will oversee the tenancy process from move-in to move-out while managing a portfolio of residential properties and delivering excellent customer service to landlords and tenants.

The ideal candidate will be highly organised, able to prioritise a busy workload and confident in building relationships with tenants, landlords and contractors.

Qualifications

• Previous experience in tenancy management, property management, or residential lettings.
• Excellent organisational and time management skills.
• Strong communication and customer service skills.
• Ability to manage multiple priorities in a fast paced environment.
• Competent in Microsoft Office and CRM/Property management software.
• Full UK driving licence and access to a vehicle.
• Desirable ARLA Propertymark qualification.

Responsibilities

• Manage the tenancy process from offer through move-in.
• Prepare tenancy agreements and supporting documentation.
• Ensure all legal compliance are met before the commencement of tenancies.
• Coordinate referencing, Right to Rent checks, deposits and move-in appointments.
• Register tenancy deposits within the tenancy timescales.
• Handle tenancy renewals, rent reviews and contract extensions.
• Manage tenancy changes, notices and move out procedures.
• Liaise with landlords and tenants to resolve tenancy-related queries.
• Manage a portfolio of residential properties.
• Coordinate maintenance and repair works with approved contractors.
• Obtain quotations and ensure works are completed efficiently and within budget.
• Arrange/conduct routine property inspections and follow up on any required actions.
• Deal with maintenance issues promptly and efficiently.
• Monitor contractor performance maintain strong working relationships.
• Assist with deposit negotiations and end-of-tenancy matters.
• Maintain accurate property records and update all CRM systems.

Skills

Tenancy management

Property management

Organisational skills

Customer service

Communication

Driving licence

Education

ARLA Propertymark qualification

Tools

Microsoft Office

CRM/Property management software

Job description

• Experience within property management or tenancy management
• Excellent customer service and organisational skills required

• Monday - Friday working hours
• Experience within property management or tenancy management
• Excellent customer service and organisational skills required

Tenancy Manager/Property Manager

Location: Hoddesdon/Cheshunt

Salary: £32,000 OTE - £35,000 OTE

Hours: Monday - Friday - 8:45am - 6:00pm

About the Role:

We are seeking an organised, proactive and customer focused Tenancy Manager/Property Manager to join a busy lettings team. This is a varied role responsible for overseeing the tenancy process from move in, to the move out, whilst managing a portfolio of residential properties and delivering excellent customer service to both landlords and tenants.

The successful candidate will be highly organised, able to prioritise a busy workload and confident in building relationships with tenants, landlords and contractors.

Key Responsibilities

Tenancy Management

• Manage the tenancy process from offer agreed through other move in
• Prepare and issue tenancy agreements and supporting documentation
• Ensure all legal compliance are met before the commencement of tenancies
• Coordinate referencing, Right to Rent checks, deposits and move-in appointments
• Register tenancy deposits within the tenancy timescales
• Handle tenancy renewals, rent reviews and and contract extensions
• Manage tenancy changes, notices and move out procedures
• Liase with landlords and tenants to resolve tenancy-related queries

Property Management

• Manage a portfolio of residential properties
• Coordinate maintenance and repair works with approved contractors
• Obtain quotations and ensure works are completed efficiently and within budget
• Arrange/conduct routine property inspections and follow up on any required actions
• Deal with maintenance issues promptly and efficiently
• Monitor contractor performance maintain strong working relationships
• Assist with deposit negotiations and end-of-tenancy matters
• Maintain accurate property records and update all CRM systems

Compliance and Administration

Essential

• Previous experience in tenancy management, property management, or residential lettings
• Excellent organisational and time management skills
• Strong communication and customer service skills
• Ability to manage multiple priorities in a fast paced environment
• Competent in Microsoft Office and CRM/Property management software
• Full UK and driving licence and access to a vehicle

Desirable

• ARLA propertymark qualification
• Knowledge of current lettings legislation and compliance requirements
• Experience using property management software

People are at the heart of their success and are the vital force that animates this business. Our client strives to create and maintain a welcoming, inclusive, healthy and safe work environment that embraces the range of human differences. We want to attract passionate people who respect and appreciate the uniqueness and value that every one of us brings to the business. By striving to build a diverse, inclusive, and empowered team, we broaden our perspectives, drive innovation, and create a vibrant work environment. We take responsibility for looking after our people's physical, mental and social wellbeing; professional development; equal treatment; and opportunities for growth.