Tenancy Manager

The Property Quarter; Hitchin; Hybrid; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Office parking

Hybrid working

Job summary

The Property Quarter in Hitchin offers a hybrid role as Tenancy Manager, combining home and office work with on-site duties in Hitchin. You will be accountable for a portfolio of around 150 properties, acting as the main contact for landlords and tenants to ensure smooth, compliant tenancies.

The role emphasises organisation, proactive communication, and strong relationship management. Training and career development are available within a friendly, growing agency.

Qualifications

• Highly organised with the ability to manage multiple priorities.
• Excellent attention to detail in every tenancy.
• Clear, professional communication with landlords and tenants.
• Calm, solutions-focused under pressure.
• Comfortable using computers and property management software.
• Helpful, dependable team player.
• Proactive with a positive, can-do attitude.
• Independent and resourceful worker.
• ARLA Level 3 qualification desirable; willingness to work towards it.

Responsibilities

• Coordinating property maintenance and repairs
• Responding to tenant queries and tenancy-related matters
• Preparing and processing legal notices, including Section 8 and Section 3 notices
• Ensuring all required compliance documents are in place and up to date
• Managing check-outs, deposit negotiations and disputes
• Keeping landlords and tenants informed throughout the tenancy
• Managing tenancy renewals, extensions and changes
• Maintaining accurate and detailed records
• Supporting the wider lettings and property management team

Skills

Organised

Attention to detail

Communication skills

Team player

Proactive

ARLA qualification desirable

Property management software

Education

ARLA Lettings & Property Management qualification (desirable)

Tools

Property management software

Job description

Location: Hybrid working, home and office based (Hitchin). Office parking provided.

Hours: Full-time, Monday to Friday, 9:00am-5:30pm

Salary: Competitive, depending on experience. Opportunities for bonuses and comissions.

The Letting Quarter / The Property Quarter is looking for an organised, proactive and personable Tenancy Manager to join our friendly and established team in Hitchin.

This is a varied and rewarding role in which you will manage your own portfolio of approximately 150 properties. You will be the dedicated point of contact for your landlords and tenants, building strong relationships while ensuring each tenancy is managed smoothly, professionally and in full compliance with current legislation.

Your Responsibilities:

• Coordinating property maintenance and repairs
• Responding to tenant queries and tenancy-related matters
• Preparing and processing legal notices, including tenant notices, Section 8 and Section 3 notices
• Ensuring all required compliance documents are in place and up to date
• Managing check-outs, deposit negotiations and disputes
• Keeping landlords and tenants informed throughout the tenancy
• Managing tenancy renewals, extensions and changes
• Maintaining accurate and detailed records
• Supporting the wider lettings and property management team

About You

We are looking for someone who is:

• Highly organised and confident managing multiple priorities
• Accurate, with excellent attention to detail
• A clear and professional communicator
• Calm and solutions-focused when working under pressure
• Comfortable using computers and property management software
• Helpful, dependable and able to work well as part of a team
• Proactive, with a positive, can-do attitude
• An independant and resourceful worker
• A Level 3 ARLA qualification in Lettings and Property Management would be desirable but is not essential. However, a willingness to work towards a relevant qualification is required.

Previous experience within lettings or property management would be an advantage, although training can be provided for the right person.

What We Offer

• A friendly and supportive working environment in a very established team
• Ongoing training and professional development
• A competitive salary and opporunities for commissions
• Holiday allowance (increases with length of employment)
• The opportunity to take ownership of a varied property portfolio
• A rewarding role within an established, leading and growing agency

If you are looking for a varied position with responsibility, development opportunities and the chance to become an important part of a successful team, we would be delighted to hear from you.