Tenancy Management & Resettlement Officer

TN United Kingdom; London; On-site; Full time

Job summary

An established industry player seeks a Tenancy Management & Resettlement Officer to join their Temporary Accommodation Team. This role involves providing essential support to ensure tenancies are sustained, helping clients transition into quality private rented accommodation. The ideal candidate will have experience in local authority settings and a solid understanding of the Homelessness Reduction Act. With a hybrid working model, you will balance office presence with remote work, contributing to meaningful housing solutions that promote independence and reduce homelessness. If you are passionate about making a difference in the community, this opportunity is perfect for you.

Benefits

Market leading referral scheme up to £250

Qualifications

• Experience in Local Authority or Public Sector roles is essential.
• Knowledge of property management and tenancy support is required.

Responsibilities

• Provide tenancy sustainment support to ensure secure housing.
• Conduct property inspections and assess suitability for clients.
• Offer expert advice on lettings and tenancy conditions.

Skills

Tenancy Management

Property Management

Homelessness Reduction Act 2017

Customer Service

Job description

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Tenancy Management & Resettlement Officer, London

Client:

Spencer Clarke Group

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

991bdbe6c77f

Job Views:

117

Posted:

11.04.2025

Expiry Date:

26.05.2025

Job Description:

We are currently working in partnership with a Local Authority in the Catford area who are seeking a Tenancy Management & Resettlement Officer to join their Temporary Accommodation Team.

Contract - 10 months with a view to extend into a permanent position.

Full Time Hours – 35 Hours per week.

Location – SE6. (Hybrid working model - Officer is required to work in the office a minimum of 2 days a week)

Rate of Pay - £21+ per hour – Negotiable depending on experience.

Main Duties:

• Provide excellent tenancy sustainment support ensuring tenancies in the private rented sector are sustained to provide safe and secure housing for our customers whilst meeting local and corporate objectives.
• Provide a high quality advice, lettings and tenancy sustainment service that maximises the number of homeless households who are able to move successfully into good quality, affordable private rented accommodation for clients from various services such as HOC, CYP and NRTPF.
• Promote the use of the private rented sector as a viable alternative to social rented housing, in order to encourage independence, prevent homelessness, provide settled housing solutions and reduce the Council’s use of temporary accommodation.
• Carry out inspections of properties in order to assess their suitability for households in housing need.
• Assess prospective customer’s suitability for private rented accommodation by reviewing their housing history, making enquiries into their financial situation, and establishing whether or not they are able to meet the rent and comply with the tenancy conditions.
• Undertake accompanied viewings with prospective customers and provide them with expert advice and guidance on all aspects of letting (including housing benefit and the conditions of tenancy) in order to help them make informed decisions.

Knowledge / Experience:

• Local Authority / Public Sector experience.
• Ability to carry out property visits and travel outside of the borough on occasion.
• Experience in property management.
• Good understanding of the Homelessness Reduction Act 2017.

*We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity.*