Tenancy & Leasehold Officer

Wollborg Michelson Personnel Service Inc; Wolverhampton; On-site; GBP 39,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension

Real Living Wage employer

Cycle-to-work scheme

Learning and development support

Job summary

Wolverhampton Homes Ltd is seeking a Tenancy & Leasehold Officer to support residents and resolve tenancy issues in our neighbourhoods. You will work frontline in the community to ensure safe, clean, and welcoming living environments while our services integrate with City of Wolverhampton Council.

Join a role focused on tenancy management and community collaboration, with a permanent contract and a salary in the £38,993–£41,757 range.

Qualifications

• Experience engaging with tenants and communities.
• Ability to handle tenancy issues with empathy and professionalism.
• Strong communication and organisational skills.

Responsibilities

• Deliver a high-quality tenancy and leasehold management service.
• Conduct regular visits and community engagement.
• Resolve tenancy breaches, ASB, and estate-based concerns.
• Support vulnerable tenants to maintain tenancies.
• Identify and report estate issues and ensure action.
• Build relationships with residents, colleagues and partners.
• Maintain accurate case records in line with policy.

Skills

Community engagement

Face-to-face communication

Team player

Job description

Wolverhampton Homes Ltd

Tenancy and Leasehold Officer

Salary:

£38,993 - £41,757

Hours:

37 hours per week (may be required to work out of hours)

Location:

Office based Wolverhampton and, community visits will be required. Candidates should not anticipate extensive remote working opportunities.

Job Type:

Permanent

Overview:

This is an exciting opportunity to join our Tenancy Management team as a Tenancy & Leasehold Officer. You will play a key frontline role in our neighbourhoods -supporting residents, resolving tenancy issues, and working directly within our communities to help make them safe, clean and welcoming places to live.

Join us at an exciting time as housing services prepare to integrate into City of Wolverhampton Council, creating new opportunities to strengthen accountability, regulatory compliance, and service delivery while retaining the trusted Wolverhampton Homes brand.

Key Responsibilities:

• Deliver a high‑quality, customer‑focused tenancy and leasehold management service
• Conduct regular visits and community engagement
• Take appropriate and timely action to resolve tenancy breaches, ASB, property misuse and estate‑based concerns
• Support tenants and their families, particularly those who are vulnerable, to maintain successful and sustainable tenancies
• Identify and reporting estate issues and ensuring action is taken
• Build strong relationships with residents, colleagues and partners
• Maintain accurate case records and ensuring all actions align with policy and good practice

About you:

• Do you thrive in a role where you're out in the community every day, engaging directly with tenants and seeing the impact of your work first‑hand?
• Are you confident managing face‑to‑face conversations, estate issues and tenancy challenges head‑on, rather than working behind a desk?
• Do you enjoy taking responsibility for your own patch - carrying out visits, inspections and resolving problems where they happen – while also being a strong team player who collaborates well with colleagues?
• Are you looking for a role that is fast‑paced, varied and entirely community‑based?

Benefits Of Working With Us

We offer a range of great benefits, including:

• 25 days annual leave plus bank holidays, increasing with service, with the option to buy extra leave each year.
• Excellent pension scheme through the Local Government Pension Scheme (LGPS).
• Real Living Wage employer, ensuring fair and competitive pay.
• Green travel options, including National Express discounts and cycle‑to‑work scheme.
• Learning and development support, including access to My Learning Hub and progression opportunities.

You can find more details about our full benefits package on our website, showcasing everything we offer to support your wellbeing and development.

Our organisation:

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity:

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

Our top priority is finding the best person for each role and for our company. If you are interested in the position, customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.

Reports To: Tenancy and Leasehold Managers

Closing date: 4 November 2026

Skills Assessment date: 17 November 2026

2nd Stage Interview date: 25 November 2026

Contact for an informal discussion / more information:

Emma Thomas - 07581 196442