Temporary Service Administrator

Confidential; Aldershot; On-site; GBP 18,000 - 21,000; Full time

Job summary

Confidential is seeking a friendly and organised Temporary Service Administrator in Aldershot to manage front-of-house reception, handle customer enquiries and bookings, and support the workshop admin team. You will book MOTs, servicing and repairs, update vehicle records, process invoices, liaise with customers, and use Autowork, Motasoft VGM and Xero to keep accurate records.

This is a customer-facing role requiring good telephone manner, accuracy, and the ability to prioritise in a busy

Qualifications

• Front-of-house administration and reception duties.
• Customer enquiries handling and bookings experience.
• Experience in automotive service sector a plus.

Responsibilities

• Manage front-of-house reception and greet customers.
• Answer calls and respond to enquiries.
• Book MOTs, servicing and repair work with accurate vehicle data.
• Manage workshop bookings and capacity using T-Card system.
• Complete job templates and bookings using Autowork.
• Order service parts and check oil requirements ahead of scheduled work.
• Use Autowork Online and Motasoft VGM to check customer records and MOT expiry dates.
• Assist with vehicle drop-offs, collections and loan vehicle administration.
• Produce invoices and process customer payments.
• Process Payment Assist applications and liaise with customers.
• Maintain accurate vehicle key records and ensure keys stored correctly.
• Keep Work in Progress records up to date and liaise with technicians.
• Manage customer parking and parts returns.
• Contact customers for additional work authorisation and keep timescales updated.
• Support customer credit accounts and chase outstanding invoices.
• Process and scan invoices into Xero and record parts credits.

Skills

Customer service

Telephone skills

Administration

Automotive industry experience

Data entry

Xero knowledge

Tools

Autowork

Motasoft VGM

Xero

Job description

Temporary Service Administrator

Location : Aldershot

Salary: £13-15ph DOE

Hours: Mon-Fri, 7.30am 5pm

My client, a well-established independent vehicle service, MOT and repair centre based in Aldershot, are looking for a friendly and organised Service Administrator to join their team on a temporary basis. The ideal candidate for this role should have good customer service, be confident on the telephone, organised, have strong admin skills and experience working within an automotive sector.

Role Summary

The successful candidate will be responsible for managing the front-of-house reception, customer enquiries and bookings, whilst supporting the workshop and wider administration.

Meet and greet customers and provide a friendly front-of-house service.

Answer calls, respond to enquiries and follow up with customers.

Book MOTs, servicing and repair work, ensuring all customer and vehicle details are accurate.

Manage workshop bookings and capacity using the T-Card system.

Complete job templates and bookings using Autowork.

Order service parts and check oil requirements ahead of scheduled work.

Use Autowork Online and Motasoft VGM to check customer records, MOT expiry dates, and outstanding work.

Assist with vehicle drop-offs, collections, and loan vehicle administration.

Produce invoices and process customer payments.

Complete Payment Assist applications and liaise with customers and providers where required.

Maintain accurate vehicle key records and ensure keys are stored correctly.

Keep Work in Progress records up to date and liaise with technicians regarding parts, equipment, and delays.

Manage customer parking and parts returns.

Contact customers for additional work authorisation and keep them updated on timescales and parts availability.

Support customer credit accounts, chase outstanding invoices and maintain accurate cash records.

Process and scan invoices into Xero and ensure parts credits are correctly recorded.