Temporary Service Administrator

Mulberry Recruitment; Aldershot; On-site; GBP 18,000 - 21,000; Full time

Job summary

Mulberry Recruitment presents a Temporary Service Administrator role in Aldershot. A friendly, well‑established automotive service, MOT and repair centre seeks a capable administrator to join on a temporary basis.

You will meet customers, answer calls, book MOTs and servicing, manage workshop bookings, process invoices and payments, and maintain accurate vehicle records using Autowork, Motasoft, and Xero. This role involves handling parts orders, keeping WIP records up to date, liaising with

Job description

Temporary Service Administrator

Location: Aldershot

Salary: £13-15ph DOE

Hours: Mon-Fri, 7.30am – 5pm

My client, a well-established independent vehicle service, MOT and repair centre based in Aldershot, are looking for a friendly and organised Service Administrator to join their team on a temporary basis.

The ideal candidate for this role should have good customer service, be confident on the telephone, organised, have strong admin skills and experience working within an automotive sector.

Role Summary

• Meet and greet customers and provide a friendly front-of-house service.
• Answer calls, respond to enquiries and follow up with customers.
• Book MOTs, servicing and repair work, ensuring all customer and vehicle details are accurate.
• Manage workshop bookings and capacity using the T-Card system.
• Complete job templates and bookings using Autowork.
• Order service parts and check oil requirements ahead of scheduled work.
• Use Autowork Online and Motasoft VGM to check customer records, MOT expiry dates, and outstanding work.
• Assist with vehicle drop-offs, collections, and loan vehicle administration.
• Produce invoices and process customer payments.
• Complete Payment Assist applications and liaise with customers and providers where required.
• Maintain accurate vehicle key records and ensure keys are stored correctly.
• Keep Work in Progress records up to date and liaise with technicians regarding parts, equipment, and delays.
• Manage customer parking and parts returns.
• Contact customers for additional work authorisation and keep them updated on timescales and parts availability.
• Support customer credit accounts, chase outstanding invoices and maintain accurate cash records.
• Process and scan invoices into Xero and ensure parts credits are correctly recorded.