Temporary Sales Assistant

Lush-Cosmetics; Northgate; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Holiday allowance

50% discount on Lush products and spa

Profit-based bonus

Pension scheme

Birthday day off

Cycle to work scheme

10% Employee Owned

Flexible working

Employee assistance programme

Parental leave

Enhanced paternity leave

Community Networks

Tailored gender affirming care

Job summary

Lush Crawley is seeking a Temporary Sales Assistant to greet customers and provide a fun, engaging shopping experience. You’ll use product knowledge to offer personalised recommendations, hand out samples, and help drive sales across the store.

You’ll also manage stock, keep the shop floor looking vibrant, adapt displays to seasonal trends, and participate in in-store events. The role offers flexible shifts, a Living Wage-based hourly rate, and opportunities for bonuses and training.

Qualifications

• Deliver exceptional customer service and create memorable in-store experiences.
• Work as part of a team to hit store targets.
• Communicate effectively with customers and colleagues to ensure smooth operations.

Responsibilities

• Greet customers and provide a welcoming store environment.
• Deliver product demonstrations and tailor samples to customers.
• Drive sales and help exceed targets.
• Manage stock and keep the shop floor organized and appealing.
• Support in-store events and seasonal displays.
• Collaborate to maintain an inclusive, positive atmosphere.
• Assist with stock control and waste reduction.

Skills

Customer service

Teamwork

Communication

Job description

Temporary Sales Assistant

Application Deadline: 1 September 2026

Department: Retail

Employment Type: Temporary

Location: Crawley

Compensation: £13.45 / hour

Description

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role

In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.

Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.

Key Information

Hours available: 4 hours per week initially, with opportunity for more hours further into the festive season.

Application Deadline: 1/9/26

Interview Date: 8/9/26

Shop floor trial shifts: Week commencing: 14/9/26 (Morning and afternoon slots available)

Induction/Start Date: Week commencing: 28/9/26

The Interview Process

Response by: 5th September end of day. You may hear from us before this date. We will not be able to respond to any application follow ups until after this date has passed due to the volume of applications we receive.

Next stage: In person group interview

What to expect: The group interviews will take place on the shop floor, after hours and will last between 1 - 1 and a half hours. During the interview, there will be a number of activities based around getting to know you a little more and getting hands on with product demonstrations. Don't worry if you haven't done it before, we will give you the info you need.

Second stage: Shop Floor Trial

What to expect: The shop floor trials last around 1- 1 and a half hours. We invite you to join us as a member of staff on shop floor and put into practice product demonstrations you picked up during your interview as well as others we will show you on the day. As Christmas is our busiest time of year, we're looking for someone who is happy to get stuck in on the shop floor and have fun with our products and customers.

Final stage: Welcome to Lush!

If successful, we will email you, welcoming you to Lush Crawley!

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store parties and workshops, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop’s budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience

Customer Experience

Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork

Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication

Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
• Enhanced paternity leave*
• There’s a big difference between "Flexible Working " (the legal minimum) and working flexibly. What that looks like varies from role to role and location to location. We actively welcome conversations about what working flexibly could mean and look like for you.
• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
• Tailored gender affirming care*

Qualifying period/hours required*

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