Customer Service Assistant - 10 Week Fixed Term Contract (Sundays) - West End

Haskins; Southampton; Hybrid; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Company discount

Retail discount

Cycle scheme

Health cash plan

Charity day

Mental health support

Pension scheme

Free on-site parking

38 days holiday pro-rata

Uniform provided

Job summary

Haskins Garden Centres is seeking a Customer Service Assistant for Sundays on a 10-week temporary basis. You will be the first and last point of contact for customers, processing sales and enquiries at the tills with a friendly, helpful approach.

You will work 5.5 hours every Sunday (10:30am–4:30pm) with full training provided. Benefits include discounts, health support, pension and free on-site parking.

Qualifications

• Experience in retail or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to work Sundays and at a steady pace.

Responsibilities

• Process sales at the till point.
• Handle customer enquiries with a friendly attitude.
• Cash handling and basic till procedures.
• Wrap and pack items, and maintain store housekeeping.
• Assist customers and direct to colleagues when needed.

Skills

Customer service

Communication

Teamwork

POS system

Tools

POS system

Job description

Customer Service Assistant - Sundays

We are recruiting a Customer Service Assistants on a temporary basis, for 10 weeks. Working hours 5.5 every Sunday 10:30am to 16:30pm.

Haskins Garden Centres

Haskins is a family owned, award winning business with 5 destination garden centres across the South of England, each with a large restaurant.

We constantly strive to improve the service and experience we offer our customers, that’s why the recruitment of our people is so important to us. If you are passionate about delivering excellent customer service, have an eagerness to learn, and want to be part of a leading business, we want you to join our team.

The role of Customer Service Assistant

As a customer service assistant, you will be the first and last point of contact during our customers visit to the store. We take pride in delivering high standards and achieve this by processing sales and enquiries through the tills with a friendly, caring and timely approach, helping customers with any query, contacting colleagues to help with product care tips and availability, lifts to the car, escalating complaints etc.

Key Responsibilities include:

• Processing sales at the till point
• Customer Enquiries
• Cash Handling
• Wrapping and Packing
• General housekeeping duties

About You

The candidate will need to deliver exceptional customer service skills and be able to work at the required pace to ensure swift and polite service through checkouts. You will need a warm and welcoming personality, enthusiasm, patience and confidence to work independently and as part of a dedicated team. Previous retail experience is desirable but not essential as full training will be provided.

In return we provide:

• Generous Company Discount scheme.
• Retail discount scheme, saving money on day-to-day spending, days out, and gifts.
• Cycle Scheme, helping spread the cost of a bike and saving on tax.
• Health Cash Plan, for a small monthly contribution access a 24-hour online GP service recover costs for dental and optical appointments and more.
• Time off to support local charities, with an annual paid Charity Day
• Wellbeing support with internal Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family.
• Company pension scheme for eligible employees
• Free on-site parking
• Up to 38 days of Holiday (pro-rata)
• Uniform provided